Service Manager - Security Systems

The Hire Place LLP; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

A fast-growing security systems specialist in the United Kingdom is seeking an experienced Service Manager. This senior leadership position involves overseeing service delivery across CCTV, intruder alarms, and access control systems while managing a team of service engineers. The ideal candidate will have proven experience in service management, strong technical knowledge in electronic security systems, and an ability to balance operational performance with strategic improvement. The role offers a competitive salary along with benefits including a company car or allowance and generous holiday.

Benefits

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit

Qualifications

• Proven experience as a Service Manager / Senior Service Operations Manager.
• Technical knowledge of CCTV, intruder alarms and access control systems.
• Experience working within NSI or similarly regulated security environments.

Responsibilities

• Lead and develop service engineers and helpdesk teams.
• Ensure SLA, KPI, PMV and productivity targets are achieved.
• Act as Nominated Technical Manager in an NSI-regulated environment.
• Provide senior-level technical escalation support.
• Drive recurring service revenue and continuous improvement.
• Manage day-to-day people matters.

Skills

Service leadership

Technical knowledge of CCTV

People management

Commercial awareness

Hands-on leadership

Job description

An established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function.

The role is based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level.

The Service Manager Role:

Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder alarms and access control systems.

Key responsibilities include:

• Leading and developing service engineers, helpdesk and service coordination teams
• Ensuring SLA, KPI, PMV and productivity targets are consistently achieved
• Acting as Nominated Technical Manager within an NSI-regulated environment
• Providing senior-level technical escalation support (remote and on-site where required)
• Driving recurring service revenue, efficiency and continuous improvement
• Managing day-to-day people matters including holidays, sickness and attendance
• Working alongside HR leadership on wider people and performance processes
• Acting as the senior escalation point for key and strategic security clients

About The Successful Service Manager:

To succeed in this role, you will be a confident and commercially aware service leader with a strong technical grounding in electronic security systems.

Required Experience and Skills:

• Proven experience as a Service Manager / Senior Service Operations Manager
• Technical knowledge of CCTV, intruder alarms and access control systems
• Experience working within NSI or similarly regulated security environments
• A hands‑on leadership style with excellent people management capability
• The ability to balance operational delivery with strategic improvement

Salary & Benefits

45,000 - 55,000

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit