Service Manager - Oncology & Haematology

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in England is seeking a Service Manager responsible for operational delivery and ensuring high standards of patient care. The role involves leading service management, supporting staff development, and driving quality and service improvement projects. Candidates should have a strong background in healthcare service management and a commitment to inclusivity and equalities. This is an opportunity to shape patient-centered services in a responsive and innovative environment.

Qualifications

• Experience in operational service management and leadership.
• Knowledge of quality and service improvement projects.
• Ability to develop efficient and effective patient-centered services.

Responsibilities

• Provide operational service management leadership for effective service delivery.
• Ensure staff development and management for high performance.
• Deliver quality and service improvement projects and development programs.

Skills

Operational Service Management

Leadership

Quality Improvement

Problem Solving

Job description

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service. The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows., Key aims are:

• Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, innovative and provided to the highest possible performance standards.
• Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
• Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the division, taking full responsibility for actions and for keeping other team members fully informed at all times.
• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.