Service Manager (Learning Disability/ Mental Health)

United Response; Greater London; On-site; GBP 40,000; Full time

Job summary

A leading social care charity in Greater London is seeking an empathetic Mental Health Service Manager to lead and develop services. The ideal candidate has leadership experience in social care, strong knowledge of compliance, and is passionate about providing quality care. This full-time role comes with a competitive salary and a range of benefits, enhancing work-life balance.

Benefits

Enhanced company sick pay

Access to Blue Light Discount Card

Fully paid training

Generous annual leave

Workplace pension scheme

Travel to work scheme

Qualifications

• Proven experience as a leader in social care.
• Willing to undertake further vocational training.
• Ability to manage, document and execute strategies.

Responsibilities

• Lead and develop your team for outstanding care.
• Oversee recruitment, supervision, and performance management.
• Ensure compliance with regulatory and organizational standards.

Skills

Leadership in social care

Budget management

Regulatory frameworks knowledge

Communication skills

IT literacy

Flexibility in working hours

Education

NVQ Level 3 in Social Care Management or equivalent

Job description

Overview

Role: Mental Health Service Manager

Salary: £39,035 per annum

Location: Teddington and Twickenham area

This is a full-time post; 37.5 hrs per week

United Response is looking for an empathetic and compassionate individual, experienced in managing learning disability and mental health services to join our dynamic and creative management team. We deliver a range of different services across the London Borough of Richmond and Kingston Upon Thames area, and have a long-established presence as an experienced provider in this locality.

This is a new and exciting Service Manager opportunity, that provides the right person with the opportunity to manage 3 small, existing 24/7 services alongside a brand-new service in Whitton consisting of two blocks of flats. This new, high spec accommodation offers 16 self-contained flats with some shared spaces, and people are beginning to move in, so the right candidate will be there from the beginning – leading the way and shaping the future of the service, alongside a dedicated Team Manager.

Responsibilities

As a Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care. Your role will involve overseeing recruitment, supervision, practice leadership and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take responsibility for financial management, ensuring budgets are carefully managed and financial processes are followed.

You will be instrumental in ensuring compliance with all regulatory, safeguarding and organisational standards and be able to effectively manage, document and implement strategies and changes to ensure that the people you and your team support receive a consistently high standard of safe, quality care and support.

We value each other and are a team committed to openness and striving to fulfil the potential of the people we support and our colleagues, and the ability to build strong relationships with internal teams, external agencies, and the wider community will be key to enhancing your role and the support we provide.

What you will bring

• Passion and experience as a strong leader in social care.
• Minimum of NVQ Level 3 in Social Care Management (or equivalent) and willingness to undertake further vocational training.
• Strong knowledge of regulatory frameworks and compliance.
• Experience in managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• IT literacy and confidence in using digital systems.
• Flexibility to work evenings, weekends, and on-call shifts as required.

Benefits

• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership*
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

We reserve the right to close this vacancy early.

United Response is not just a social care provider – we\'re a well-respected charity dedicated to championing the rights of people with learning disabilities, autistic people and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to beCreative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

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