Service Manager - Data Provisioning

Scottish Government; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government agency in Scotland is seeking an experienced Service Manager to lead the strategic use of data across the organisation. The role includes overseeing a mixed delivery team to ensure effective data pipeline capabilities. The ideal candidate will demonstrate strong leadership in large-scale agile delivery and possess robust data domain knowledge. This is a unique opportunity to influence positive changes within the public sector, driving innovation and high-quality service delivery.

Qualifications

• Proven experience as a Service Manager in data or digital sectors.
• Strong leadership skills and ability to manage diverse teams.
• Ability to drive strategic use of data to benefit policy outcomes.

Responsibilities

• Oversee a mixed delivery team for multi-year data pipeline capabilities.
• Define and drive success measures for service quality.
• Ensure delivery manages outcomes and benefits effectively.

Skills

Large-scale agile delivery

Data domain knowledge

Stakeholder management

Team management

Risk management

Continuous improvement

Job description

Are you an experienced Service Manager with a passion for data and digital innovation? The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile delivery, have strong data domain knowledge, and can manage diverse teams and contracts, this is an exciting opportunity to make a meaningful impact in shaping social security services through data-driven solutions.

As Service Manager, you will oversee a mixed delivery team comprising internal and contracted resources, responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality, performance, and outcomes of your service, providing clear end-to-end direction, prioritisation, risk management, and decision‑making aligned with departmental goals, policy requirements, and user needs.

You will work closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community, driving continuous improvement, fostering innovation, and ensuring the delivery of cost-effective, high-quality services. Your strategic vision and expert leadership will support the organisation’s mission to maximise the strategic use of data and deliver tangible benefits to users and stakeholders alike. A Service Manager is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk‑management and decision‑making for teams in line with department, policy and user outcomes.

In this role, you will:

• Define success and quality measures for a service, driving continuous improvement towards these measures.
• Inform and influence stakeholders, getting consensus that enables work to progress.
• Ensure the delivery of change that realises the outcomes and benefits of your service.>
• All delivery is managed in a demonstrable, cost‑effective manner.

Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.

We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect and recognise each other’s contributions.