Service Manager (Complex Behaviour)

NHS; Slough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Slough is seeking a Service Manager for Complex PBS Supported Living Services. The role involves managing up to 8 placements, ensuring high-quality care and compliance with regulations. Candidates should have at least 2 years of leadership experience in services for individuals with complex needs. This position offers a range of benefits including training opportunities, health plans, and recognition programs.

Benefits

Birthday off

Active Learning Hub training opportunities

Active Reward App discounts

24 hour confidential Employee Assistance Programme

Medicash Health Plan

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• 2+ years leadership experience in services for individuals with complex needs.
• Experience in residential or supported living services.
• Experience with learning disability and/or autism.

Responsibilities

• Manage day-to-day service and staff team.
• Ensure compliance with statutory legislation and CQC standards.
• Direct recruitment and supervision of staff.
• Build business relationships with referrers and commissioners.

Skills

Leadership experience

Experience with complex needs

Team management

Coaching and developing colleagues

Job description

Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.We have an exciting opportunity for a Service Manager to join Complex PBS Supported Living Services in Slough.

Main duties of the job

The Service Manager will have responsibility for the Management of up to 8 Complex Supported Living placements within the Active Care Group Complex PBS Supported Living Service, delivering high-quality, person-centred services.You will lead and manage the day-to-day service, managing the staff team and assessing & collaborating closely with the Operations Manager to ensure individuals live their best life.

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Job responsibilities

What you'll be doing:

• To ensure the correct application and monitoring of all relevant statutory legislation including the Health and Social Care Act, Mental Capacity Act, Health & Safety at Work Act, Care Quality Commission Regulations, the Care Act, Environmental Health and employment legislation.
• To ensure that appropriate systems, processes and staff are in place to maintain safety and wellbeing for the people we support and to achieve the required CQC standards of care and optimise outcomes for each individual.
• To support the Operations Manager to develop and maintain effective business relationships with potential referrers and commissioners to ensure the service remains at maximum occupancy levels.
• Ensure that all referrals are assessed and reports are formulated and forwarded to the relevant commissioners in partnership with the Commercial Team. To carryout assessments of individuals as an autonomous practitioner, including those with complex presentations and to use clinical reasoning skills, knowledge of evidence based practice and expertise to determine appropriate treatment plans utilising specialist skills.
• Direct the recruitment, supervision, and overall management of staff, ensuring a specially skilled PBS informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of the people we support.

What you'll have:

• 2 + years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services.
• Experience of working within residential or supported living services
• Previous experience leading and managing a team in a fast paced environment
• Experience with learning disability and/or autism
• Demonstrable experience of coaching and developing colleagues

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Experience

• 2 + years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services.
• Experience of working within residential or supported living services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Active Care Group

Address

Slough - Complex PBS Supported Living Services

Slough - Complex PBS Supported Living Services