Service manager

Lewisham & Greenwich NHS Trust; Woolwich; On-site; GBP 40,000 - 56,000; Full time

Job summary

A leading healthcare provider in Woolwich is seeking a Service Manager to provide operational leadership for Urology and Vascular services. This role involves ensuring patient care standards are met, managing staff performance, and driving operational targets. The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to work collaboratively within a team. This is an opportunity to contribute to high-quality patient care while enhancing service effectiveness.

Qualifications

• Previous administration experience.
• Excellent written and verbal communication skills.
• Proficiency with a variety of IT systems.
• Strong analytical skills.
• Highly organised, energetic, self-motivated and capable of managing own time and workload.
• Ability to work well within a team and collaborate across functions.

Responsibilities

• Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division.
• Ensure staff are appropriately managed, developed, engaged, and motivated.
• Lead on ensuring that all performance and quality targets are met.
• Problem-solve in collaboration with clinical colleagues, developing and implementing lasting solutions.
• Act as a key member of the Surgical Management Team, fully responsible for actions and timely communication.

Job description

Overview

The Service Manager will provide operational leadership for the Urology and Vascular services, ensuring patient care standards, risk and governance are met, while supporting the transfer of Urology to the Lewisham site, building and implementing the Urology Investigation Unit and the procedure room, and assisting with the Breast service reconfiguration. The role includes meeting financial and operational performance targets, driving national and local targets, and enhancing cost‑effectiveness.

Responsibilities

• Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division.
• Ensure staff are appropriately managed, developed, engaged, and motivated.
• Lead on ensuring that all performance and quality targets are met.
• Problem‑solve in collaboration with clinical colleagues, developing and implementing lasting solutions.
• Act as a key member of the Surgical Management Team, fully responsible for actions and timely communication.

Qualifications

• Previous administration experience.
• Excellent written and verbal communication skills.
• Proficiency with a variety of IT systems.
• Strong analytical skills.
• Highly organised, energetic, self‑motivated and capable of managing own time and workload.
• Ability to work well within a team and collaborate across functions.

EEO / Inclusion

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identifying as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream; responsible for day‑to‑day operational management of the Endoscopy and Gastroenterology services, supporting Clinical Service Leads and Assistant General Manager in all matters affecting delivery of core services.

Additional Information

We reserve the right to close the post before the stated closing date; please apply early. Applications are not followed up for shortlisting outcomes. If shortlisted, candidates will receive an invitation to an assessment day or interview.

Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

About Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people across Lewisham, Greenwich and Bexley. LGT operates at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, a dozen community settings in Lewisham, and additional services at Queen Mary’s Hospital in Sidcup. The Trust is rated as “good” or “outstanding” in over three‑quarters of services inspected by the Care Quality Commission.