Service Manager

RNID; United Kingdom; Remote; GBP 33,000; Full time

Job summary

A charitable organization is seeking a Service Manager to oversee community services across Scotland and South & Central England. The role involves ensuring high-quality service delivery, managing teams and collaborating with stakeholders. Ideal candidates will have strong service delivery backgrounds and can work remotely. A competitive salary and a range of benefits are offered, as well as the opportunity to make a significant impact in the community.

Benefits

£26 remote working allowance per month

28 days annual leave plus bank holidays

2 wellbeing days

Sickness benefit from day 1

Pension scheme with 4% employer contribution

Life Assurance - 2 x salary

Employee Assistance Programme

Additional benefits for maternity, paternity and adoption

Access to event ticketing platform

Qualifications

• Strong background in service delivery to target and to a high standard.
• Experience of supporting staff or volunteers to deliver high quality service activity.
• An eye for detail and record keeping (monitoring and evaluation).
• Experience of preparing and managing budgets with knowledge of routine finance and budget processes.
• Experience of relationship building with various stakeholders.
• Ability to work remotely and use technology to avoid geographical limitations.
• Deaf awareness and commitment to RNID EDI principles in every aspect of work.

Responsibilities

• Manage service hubs to ensure high quality delivery of RNID Near You.
• Support team through positive line management.
• Record and collate KPI information with the Development Team.
• Liaise with partners and stakeholders for service delivery.
• Complete regular reports for the organization.

Skills

Strong background in service delivery

Experience of supporting staff or volunteers

Attention to detail in record keeping

Experience in budget management

Relationship building with stakeholders

Ability to work remotely

Deaf awareness

Job description

Join to apply for the Service Manager role at RNID

This range is provided by RNID. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Manager - Community Services (2 Posts) - Scotland; South and Central England

• Location: Remote working, UK.
• Salary: £32,307 per annum
• Hours: 35 hrs per week
• Contract type: Permanent
• Application deadline: 29th September 2025
• Interview Dates: Week commencing 6th October 2025

About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We also know the value of a friendly face in local communities to support people where they need it most.

Join our team

We’re hiring for two opportunities in our team — one supporting our work in Scotland and the other in South & Central England. Roles are remote, but we welcome applicants from across the UK who are passionate about making a difference in these regions.

We are a remote-working organisation with colleagues across the UK. We come together in person two or three times a year for Staff Summits, and we offer a sector-leading flexible working policy from day one. Our values are at the heart of how we work: connected, insightful, curious and passionate.

This role is important to us and this is where you come in…

You will be joining RNID Near You community services, delivered in accessible local community settings through a local coordinator and volunteers to offer:

• Practical hearing aid support
• Information on hearing loss and tinnitus
• Hearing checks

You will have responsibility for the successful management and delivery of these services across your area.

You will:

• Manage your service hubs to ensure high quality, standardised delivery of RNID Near You, meeting performance and KPI targets and delivering within budget with a focus on continuous improvement.
• Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.
• Work with the Community Services Development Team to record and collate KPI information, ensuring services meet targets and taking action to remedy poor performance where needed.
• Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long-term funding of our services.
• Complete regular reports for the organisation and service funding commissioners.

Essential Criteria For The Post

• Strong background in service delivery to target and to a high standard.
• Experience of supporting staff or volunteers to deliver high quality service activity.
• An eye for detail and record keeping (monitoring and evaluation).
• Experience of preparing and managing budgets with knowledge of routine finance and budget processes.
• Experience of relationship building with various stakeholders.
• Ability to work remotely and use technology to avoid geographical limitations.
• Deaf awareness and commitment to RNID EDI principles in every aspect of work.

What We Can Offer You

• Digital-first, fully remote working with in-person all-staff conferences throughout the year
• Fully remote working with no core hours
• £26 remote working allowance per month
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Pension scheme with 4% employer contribution
• Life Assurance - 2 x salary
• Employee Assistance Programme and wellbeing app with counselling sessions
• Additional benefits for maternity, paternity and adoption
• Access to an event ticketing platform

Our commitment to diversity

We are committed to supporting our staff, including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss options with you.

Disability Confident

Disability Confident is a government scheme to encourage employers to recruit and retain disabled people. RNID is proud to be a Disability Confident Leader and offers interviews to candidates who disclose a disability and meet the minimum criteria for the role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

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