Service Manager

Changing Lives; Tees Valley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A charitable organization focused on criminal justice services is seeking a motivated Service Manager to oversee service delivery and drive performance. The role includes managing staff, building strategic partnerships, and ensuring compliance with legislation. Strong leadership skills and experience in the sector are essential. The ability to foster a dynamic team culture while meeting challenging deadlines is key. This organization values diversity and encourages applications from under-represented communities.

Benefits

Diverse and inclusive work environment

Support for personal development

Qualifications

• Experience in overseeing service delivery in criminal justice or similar sectors.
• Ability to manage performance and quality effectively.
• Strong communication skills for working with various stakeholders.

Responsibilities

• Oversee delivery of MOJ funded contract and other services.
• Maintain and build strategic partnerships.
• Support management and development of staff.

Skills

Leadership and management

Performance monitoring

Stakeholder engagement

Agile working

Team building

Job description

Service Manager

We are seeking a Service Manager who will oversee the delivery of the MOJ funded contract, amongst other commissioned services, maintain and develop strategic and local partnerships, and provide line management support to staff providing frontline delivery.

It will be important as a Service Manager that you ensure that the Service's key functions are performing to a high standard and meeting all contract performance metrics. In your role you will be supported to take a lead role in promoting, developing and integrating the Services so that they are effectively able to meet the needs of participants involved in the criminal justice system.

A key element of this work will be working with commissioners and stakeholders to monitor and manage performance and quality. It is also important to have a strong and open relationship with other Changing Lives Services and our partners within the wider resettlement strategy and criminal justice partnerships to support delivery and ensure that our work is in line with all local and national legislation and guidance.

As a motivational manager, it will be important to maintain the team ethos and build a dynamic culture of reflective practice and development. You will manage all aspects of team performance and development and utilise business partners, for example, Finance and People Team to enable this.

The post holders will be required to work effectively with staff and Commissioners to co‑ordinate the service offer so that this delivers the desired outcomes in the most effective manner. The post-holder will also be required to provide support, advice and guidance to staff and the leadership team to ensure that we remain up to date with legislation and best practice.

Changing Lives are passionate about creating a diverse workforce that appropriately reflects the communities we work in. Therefore, we positively encourage applications from individuals within under‑represented communities.

A flexible approach must always be adopted and the ability to cover a range of tasks is essential. This role requires agile working which will include being office based, having oversight of delivery within community venues and working in some custody settings, therefore you will need to be able to work effectively independently, and as a virtual team, under pressure to meet challenging deadlines.

About the Service - Criminal Justice Services

Changing Lives delivers a range of projects that support women involved in the Criminal Justice System. We believe that individuals become involved in the Criminal Justice System for a complex range of reasons.

Our experience has taught us that to help women stop offending and to rebuild their lives, we must address the underlying causes of crime. Our services are underpinned by an in‑depth understanding of trauma and we support women to address challenges such as domestic abuse, homelessness or poor housing, helping women to develop tools to ensure that trauma in their past does not define the rest of their lives. We know that with the right support around them, women so often are able to break the cycle of crisis and crime.

We currently deliver diversion from custody schemes, education, training and employment services, and holistic services to women serving community sentences or following release from custody. We also provide some pre‑release services and have a presence across a number of women's prisons nationally. Our criminal justice services cover Northumbria, Cleveland, South Yorkshire, West Midlands, East Midlands, Warwickshire, Staffordshire and Leicestershire.

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change – for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.