Service Manager

NHS; Norwich; On-site; GBP 42,000 - 51,000; Full time

Job summary

A leading women's healthcare charity in Norwich is seeking an experienced Service Manager to lead reproductive health services. You’ll ensure high-quality client-focused care while managing clinical and non-clinical staff. Ideal candidates will have strong leadership skills and experience in healthcare management. This role offers a competitive salary and a supportive work environment.

Benefits

34 days annual leave

Health & wellbeing services

Salary sacrifice schemes

Qualifications

• Experience managing clinical and non-clinical staff effectively.
• Knowledge of relevant legislation and regulatory frameworks.
• Ability to maintain compliance with regulatory bodies.

Responsibilities

• Lead and motivate a team to deliver high-quality service.
• Ensure provision of a responsive termination of pregnancy service.
• Manage and monitor clinical practitioners' performance.

Skills

Leadership

Problem Solving

Time Management

Negotiation

Communication

Education

HND or Degree, DMS or other postgraduate management qualification

Job description

Overview

Service Manager – BPAS Norwich Clinic

Closing date: 03 October 2025

Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service? Do you want to be part of a professional team delivering high quality abortion care supported by a comprehensive training package? BPAS is seeking a Service Manager (we call them Treatment Unit Managers) to lead reproductive health services in our Norwich clinic. To support a smooth transition, there will be a significant handover period providing valuable insight into the service. It doesn’t matter if your background is commercial, corporate, or clinical; you can use your leadership & management skills to ensure BPAS services are delivered effectively.

The role:

You will be responsible for ensuring the provision of a responsive termination of pregnancy service that is high quality and client-focused by motivating, engaging, and managing clinical & non-clinical staff effectively. You will actively manage capacity by utilising your team to align appointment templates and ensure the services provided in your clinic, including a surgical termination service, maintain high standards of client care in line with BPAS policies & procedures. You will maintain positive relationships with external stakeholders including local commissioners and the Care Quality Commission (CQC), ensuring the unit is managed in line with regulatory requirements.

Main duties of the job

• Ensure the delivery of a client-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
• Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
• Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets to maximise unit contribution to BPAS finances.
• Liaise with other units, Operations & Quality Managers, and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times; work with the Business Development team to secure contracts and maintain business advantage.
• Ensure effective monitoring of clinical practitioners’ performance against clinical guidelines, defined quality standards and BPAS practices and procedures; initiate remedial action as appropriate.
• Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.
• Maintain evidence to demonstrate compliance with CQC regulatory requirements and host inspections from regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, and Health and Safety Executive.

About BPAS

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit reproductive healthcare.

Working with us

Alongside a supportive and friendly working environment, BPAS offers generous benefits:

• 34 days annual leave per year
• Access to our employee benefits programme through BHSF including health & wellbeing services & lifestyle offers for you & your family, salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & pre-employment checks.

Job responsibilities

About You

As an experienced people manager, you will relish leading a team, aim for excellence, encourage development of colleagues, and offer support and coaching. You will set clear objectives and targets for your team and work with them to deliver consistently. You will stay calm under pressure, manage multiple priorities, be detail-focused, and forecast staffing and other resources around future service demand. You will build excellent working relationships with key internal and external stakeholders and demonstrate strong communication, problem solving, time management, negotiation, and leadership skills.

You will also bring;

• Previous managerial experience managing people and financial resources.
• Experience in a healthcare setting (desirable, not essential).
• Knowledge of relevant legislation and regulatory framework, including reproductive health issues.
• Experience working with regulatory bodies (e.g., CQC) and knowledge of Health and Safety.
• HND or Degree, DMS or other postgraduate management qualification.

Additional information

A full job description and further information can be downloaded from the right-hand side of this page.

Further Information

We may close this advert early if we receive a high number of applications that reflect the required skills and experience. We aim to keep it open long enough to ensure a diverse applicant pool, so early applications are encouraged. If you have any questions about the role, the process, or require adjustments to support your application, please contact us.

Location: BPAS Norwich - Norwich Community Hospital, Turnstone Court, Bowthorpe Rd, Norwich NR2 3TU

Salary: £42,073 - £50,871 per annum, depending on skills and experience

Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday

Interested so far? Apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, you will not have been shortlisted on this occasion.

References: All offers of employment are conditional on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

• A Level standard of education or NVQ3 or equivalent
• HND or Degree, DMS or other postgraduate management qualification

General

• Do you support a woman’s right to choose abortion?
• Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
• This role is 36 hours per week at our unit in Norwich over Monday to Friday. Can you commit to this?
• Do you wish to add any further information/summary to your application?

Knowledge and Skills

• Able to demonstrate excellent problem solving, time management, negotiation, and leadership skills
• Knowledge of Healthcare Commission and Care Act 2000
• Knowledge of fertility and women’s issues

Experience

• Previous managerial experience, managing people, setting targets & objectives for your team
• Managing financial resources including annual budgets and monitoring expenditure
• Experience of working with regulatory bodies, e.g., CQC and knowledge of Health and Safety
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check with the Disclosure and Barring Service.

Employer

British Pregnancy Advisory Service (BPAS)