Service Manager

i-Jobs; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Service Manager who will oversee daily operations and ensure efficient service delivery. The role requires proven experience in management, strong leadership and communication skills, and the ability to work under pressure. Ideal candidates will also have proficiency in relevant software. This position is based in Liverpool and offers a pay rate of £48.11 per hour for 37 hours a week. It starts ASAP and lasts for over 3 months.

Qualifications

• Proven experience in a managerial role.
• Ability to work under pressure and meet deadlines.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations and ensure efficient service delivery.
• Manage and support team members to achieve performance goals.
• Develop and implement policies and procedures to improve service quality.

Skills

Leadership

Communication

Problem-solving

Software proficiency

Job description

Service Manager – inclusion

Location: Poplar Bank, Huyton, Knowsley, L36 9GD

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £48.11 Per Hour

Job Ref: OR19874

Responsibilities

• Oversee daily operations and ensure efficient service delivery.
• Manage and support team members to achieve performance goals.
• Develop and implement policies and procedures to improve service quality.
• Coordinate with other departments to ensure smooth workflow.
• Monitor and report on service performance metrics.
• Handle customer inquiries and resolve issues promptly.

Person Specifications

Must Have

• Proven experience in a managerial role.
• Strong leadership and communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent problem-solving skills.
• Proficiency in relevant software and tools.

Nice to Have

• Experience in the public sector or similar environment.
• Knowledge of local government operations.
• Additional certifications in management or related fields.