Service Manager

Accurx; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A healthcare technology company based in Greater London seeks a Service Manager to lead critical communications for the NHS. This position involves projects that improve supplier management, ensure high-quality systems, and enhance operational resilience. The ideal candidate will have strong project management skills and experience in procurement and stakeholder management. The role offers a salary range of £45,000 - £65,000, and a range of benefits aimed at supporting employee well-being and performance.

Benefits

Salary: £45,000 – £65,000

Share options: £31,500

Access to flexible benefits

Enhanced parental leave

In-house chef services

Free healthy meals and snacks

Qualifications

• Strong project management skills necessary for leading medium-sized projects.
• Experience in procurement support is essential.
• Ability to manage stakeholders effectively.

Responsibilities

• Revolutionize supplier management and ensure high performance.
• Maintain a market-leading Quality Management System.
• Oversee business continuity and disaster recovery planning.

Skills

Project Management

Procurement Support Experience

Stakeholder Management Experience

Identifies opportunities for improvement

Structured Problem Solving

Delivering at Pace

Growth Mindset

Fix healthcare communication

Raise the bar

Be a driver, not a passenger

Succeed together

Move with urgency

Be relentlessly resourceful

Embrace challenge

Job description

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care – including the patient – should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation and to do this we need the best talent possible to help us raise the bar. This is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Service Manager your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll directly enable faster, safer and more accessible patient care.

The Unique Challenges You’ll Solve

This isn’t just about providing a service to our users – this is a role which will make a difference. You’ll be responsible for:

• Revolutionizing the way we manage our suppliers and ensuring peak performance.
• Ensuring our Quality Management System (QMS ISO9001) is market‑leading and ready to transition to ISO13485.
• Owning business continuity and disaster recovery process improvement for the business, ensuring Accurx is well prepared for disruptive events.

What We’re Looking For

We need a Service Manager who embodies our principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact.

• Project Management: Leads small to medium‑sized projects ensuring delivery within defined scope, timelines and resource allocation.
• Procurement Support Experience
• Stakeholder Management Experience
• Identifies opportunities for improvement: Consistently identifies and leads on improvements within their team or immediate area, producing a robust rationale for action.
• Structured Problem Solving: Demonstrates advanced structured problem‑solving skills employing systematic approaches and methodologies to analyse complex operational challenges.
• Delivering at Pace: Successfully manages multiple projects, prioritizing effectively and driving performance to ensure timely delivery within their team or department.
• Growth Mindset: Encourages a culture of continuous improvement, adaptability and learning. Embraces challenges and views failures as a learning opportunity.
• Fix healthcare communication: Healthcare systems are struggling; our solution is communication – all of our efforts are centered here.
• Raise the bar: We hire for expertise and new ideas, maintaining high standards and delivering work we’re proud of.
• Be a driver, not a passenger: We make things happen, focus on the right problems and bring the energy to deliver ambitious goals.
• Succeed together: We succeed only as a team. Our mission is too important for anything less; company success always comes first.
• Move with urgency: We work at pace and focus on our mission and our users’ impact.
• Be relentlessly resourceful: We embrace constraints, think differently, and stay creative and focused.
• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer

We believe in supporting our team to do their best work and thrive both professionally and personally.

• Salary: £45,000 – £65,000
• Share options: £31,500
• Access to Happl – a flexible benefits provider with a £600 budget to spend on perks of your choice (private health insurance, wellness providers, etc.).
• Flexible working: We’re an office‑first culture and ask that you are in the office at least 3 days a week.
• Enhanced parental leave policy.
• In‑house chef – free healthy breakfasts, snacks and lunches with occasional sweet treat.
• …and much more.

We’re a fast‑growing healthcare technology company that makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with, and about, patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals seamlessly connect with each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals use our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs and the difficulties they face with technology.

Head over to our careers page to find out more about the team and our candidate hub.

Learn more about us on Medium, LinkedIn, Twitter & Instagram. Our YouTube channel has demos, webinars and clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive part of this, and we gladly accommodate candidates who need adjustments throughout the interview process.

Pre‑employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre‑employment checks (referencing & right to work).

Required Experience

Manager

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: £45,000 – £65,000