Service Manager

Practicus; Derby; On-site; GBP 50,000 - 55,000; Full time

Job summary

A health and social care organization seeks a Service Manager to ensure exemplary customer service while maintaining budget compliance. This role requires NMC registration as RGN and a Level 5 Diploma in Leadership for Health and Social Care. Candidates should possess strong communication skills and substantial management experience in a care setting. The salary ranges between £50k and £55k.

Qualifications

• Substantial experience in a supervisory or management role in a care environment.
• Commitment to ongoing professional development.
• Ability to travel and stay overnight if necessary.

Responsibilities

• Manage resources for exemplary customer service.
• Ensure budgetary compliance and regulatory adherence.
• Develop and implement training plans for staff.

Skills

Strong 'people' and communication skills

Understanding of financial data

IT skills in standard Microsoft packages

Partnership working with stakeholders

Education

NMC registration as RGN

Level 5 Diploma in Leadership for Health and Social Care

Job description

Overview

The Service Manager will directly manage resources to ensure exemplary customer service to people who use their services whilst ensuring budgetary compliance.

Responsibilities

• To be responsible for holding and maintaining the appropriate registration for the service.
• To provide leadership, management and clear direction in the delivery of all services within your defined area(s) of responsibility.
• Manage the recruitment, selection and on-going training, development and performance of all staff within your service to ensure achievement of national minimum care standard requirements.
• Monitor and develop the individual and team performance of all members of staff to achieve optimum performance within defined organisational policy requirements.
• Ensure that disciplinary matters, grievances and whistle blowing issues are dealt with promptly and professionally in accordance with organisational procedures.
• Develop and implement service training plans in consultation with the Learning and Development team.

Person specification

Essential requirements

• NMC registration as RGN
• Level 5 Diploma in Leadership for Health and Social Care or equivalent qualification as required for registration with the relevant inspectorate.
• Substantial experience of operating in a supervisory or management capacity in a care environment.
• Demonstrate a commitment to continue training and developing professionally to maintain your competence as a manager, including keeping up to date with your knowledge of standards and legislation.
• To be able and willing to travel and stay away overnight if required.
• To have a genuine commitment to the values and ethos of Leonard Cheshire.

Key competencies and skills

• Strong 'people' and communication skills.
• A thorough understanding of financial data with the ability to set and manage budgets, understand and analyse spreadsheets and make effective saving.
• Understanding of employment practice and Health and Safety legislation.
• Clear understanding of and ability to deliver to the regulatory framework and legal environment in which we work.
• To have highly developed IT skills in standard Microsoft packages.
• Demonstrate partnership working with a variety of stakeholders and ability to negotiate with stakeholders.
• Knowledge of marketing and fundraising techniques would be advantageous.

Salary £50-£55k

Please apply below for further details

Practicus Ltd is acting as an Employment Agency in relation to this vacancy.

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