Service Manager

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent healthcare provider in the United Kingdom is seeking a Service Manager to oversee the operational delivery of divisional services. The successful candidate will ensure effective structures to meet patient care standards and manage governance. Responsibilities include leading service improvement projects, maintaining stakeholder relationships, and achieving performance targets. This management role is vital for enhancing patient-centred services and requires strong leadership and operational management skills.

Benefits

Comprehensive training programs

Health and wellness initiatives

Supportive working environment

Qualifications

• Experience in operational management within healthcare settings.
• Demonstrated leadership skills in managing diverse teams.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Ensure operational delivery of divisional service.
• Lead on quality and service improvement projects.
• Maintain relationships with external stakeholders.

Skills

Operational service management

Leadership

Performance management

Communication

Education

Relevant management qualification

Job description

Service Manager

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service. The post holder will ensure effective and efficient structures are in place to meet patient care standards and manage risk and governance. The Service Manager will support the development of patient‑centred services with the Lead Nurse, achieve financial and operational performance targets, and implement processes for national and local targets, service efficiency, service improvement and financial flows. Sponsorship may not be available.

Key aims

• Provide timely, efficient and effective operational service management leadership for operational services within Lewisham & Greenwich.


• Provide clear leadership ensuring all staff are managed and developed, and are efficient, effective, engaged and motivated.


• Deliver identified quality and service improvement projects or development programmes that modernise patient services.


• Take forward agreed projects to improve service delivery and patient experience in key areas.


• Lead on ensuring all performance/quality targets are met.


• Problem‑solve and develop lasting solutions with clinical colleagues, keeping the team fully informed.

Service Management

• Be responsible for the day‑to‑day efficient and effective operational management of all aspects of a designated service area, supporting the General Manager.


• Support the Trust's performance management and be accountable for performance in this specialty against all key dimensions within the framework, including national access targets.


• Support clinical teams to respond to operational issues daily and implement long‑term solutions when required.


• Contribute to the strategic direction and annual business planning and assist in determining policy and strategy with the Division.


• Work with Clinical Leads/Service Leads to develop and deliver high quality, responsive and cost‑effective services in line with national targets, audits and organisational objectives.


• Provide and develop a working environment and open culture that fosters high morale, commitment, well‑being and personal development.


• Develop a strong understanding of local and regional provision of cancer services and react to changes to secure strong services within the Trust.


• Establish and maintain good relationships and communication throughout the services, including the wider multidisciplinary teams.


• Deal directly with key external stakeholders, including NHS‑England, Public Health England, local Commissioners, other agencies and contractors as required.


• Support the production of accurate and timely information for national targets and audits.

Service improvement

• In collaboration with the Clinical/Service Leads and General Manager, facilitate service developments and projects.


• Work with administrative and clinical staff to achieve sustained improvements in clinical quality, patient satisfaction, financial efficiency, and meeting local & national targets.


• Monitor service improvement initiatives and associated work streams to support specific patient pathways.

Performance

• Review and update administrative policies and procedures, and oversee the review and update of clinical guidelines to enable continuous improvement of service quality.


• Receive written and verbal daily monitoring reports on patient pathways in relation to Waiting Times targets and inform management of any delay or obstacle.


• Ensure effective partnership working with referring stakeholders for timely responses.


• Agree activity levels with the General Manager and manage them to achieve targets.


• Ensure that the services meet pathway targets.

Communication and Representation

• Promote a positive image of divisional services both externally and internally.


• Represent divisional services at strategic, Trust and external meetings as required.


• Participate in and contribute to Trust‑wide initiatives and projects as appropriate and directed.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, that positivity reaches the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives promote a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian and ethnic minorities background, identifying as LGBTQ+ and women, through improved recruitment and leadership development.


2. Widening access (anchor institution) and employability.


3. Improving the experience of staff with disability.


4. Improving the EDI literacy and confidence of trust staff through training and development.


5. Making equalities mainstream.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. We provide whole‑life care and are here to support our communities to live healthier lives as well as take care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional in the quality of our patient care, our support for colleagues and the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion and Inclusion; being accountable over staying comfortable; listening over always knowing best; and succeeding together over achieving alone. You can read more about our visions and values here.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three‑quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough‑based boards of theICS in Bexley, Greenwich and Lewisham.