Service Manager

J&T Business Consulting; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialized consulting firm in Northern Ireland is seeking a dedicated individual to manage a technical support team. The role involves coordinating workflow to ensure reliable service, maintaining customer communications, and providing technical support. Candidates should have strong technical knowledge, particularly in hydraulic and electrical systems, and experience in civil engineering. The firm offers a competitive salary and benefits including a company pension and free parking.

Benefits

Company pension

Free parking

On-site parking

Qualifications

• Proven hands-on experience working specifically on petrol station forecourts.
• Experience with installing and maintaining drainage systems.
• Strong understanding of forecourt-specific health and safety requirements.

Responsibilities

• Manage a team to provide technical support for company products.
• Maintain workshop scheduler system to co-ordinate workflow.
• Provide contact for customers to ensure technical support matters are addressed.

Skills

Microsoft office

Knowledge in construction equipment

Planning workload for a team

Technical knowledge (hydraulic/electrical)

Restaurant Experience

Kitchen Experience

Dealership Experience

Food Safety Experience

Management Experience

Auto Service Management

Maintenance

Operations Management

Cash Handling

Leadership Experience

Supervising Experience

Education

Relevant vocational or technical qualifications

Job description

Duties

• Manage a team to co-ordinate and provide technical support for the companys products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
• Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
• Provide contact for customers to ensure technical support matters are recorded and resolved.
• Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical / warranty issues.
• Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.

Requirements

Skills

• Microsoft office
• Working knowledge or interest in construction equipment access equipment commercial vehicles or agri equipment
• Experience in planning workload for a team
• Technical knowledge (hydraulic / electrical schematics / heavy plant engineering)

Benefits

• Company pension
• Free parking
• On-site parking

Required Skills

Proven hands-on experience working specifically on petrol station forecourts is required. Experience with installing and maintaining ACO drainage systems manhole interceptors and concrete finishes is necessary. A strong understanding of forecourt-specific health and safety requirements is needed showing familiarity with safety protocols on petrol forecourts. Experience working in demanding site conditions including physically challenging environments and traveling / staying away as part of the job. Experience using industry-relevant certifications or tickets such as a valid UK PIA (Petroleum Industry Association) Passport and digger / excavator tickets is desirable but not essential. General experience in civil groundworks and concrete finishing is also a plus.

Required Education

Relevant vocational or technical qualifications related to civil engineering construction or petrol forecourt training or certifications in health and safety especially those related to petrol forecourt safety such as the Petroleum Industry Association (PIA) Passport are certificates for operating machinery such as digger or excavator tickets are also beneficial but not mandatory.

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary Salary : 34000 - 34000