Service Management Architect

Matchtech; Corsham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Defence consultancy is seeking a Service Management Architect to shape and manage complex IT Service Management strategies. This role is based at MOD Corsham with flexibility for remote work. The ideal candidate has experience in Defence Digital, holds ITIL V4 certification, and has skills in business analysis and project management. Contribution to critical defence projects makes this position exciting.

Qualifications

• Experience in IT Service Management within the Defence sector.
• Proficiency with Visio is essential.
• Must hold ITIL V4 certification.
• Experience managing projects with PRINCE2 and/or APMP is required.
• Strong capabilities in business analysis, requirements gathering, and change management.
• Must hold sole UK nationality and SC clearance.

Responsibilities

• Develop and manage IT Service Management strategy.
• Conduct business analysis and manage change.
• Rationalize two services into one cohesive team.
• Define the procurement model and strategy.
• Support decision-making with strategic analysis.

Skills

IT Service Management

Business Analysis

Change Management

Project Management

Requirements Gathering

Communication

Education

ITIL V4 certification

PRINCE2/APMP qualification

Tools

Visio

Job description

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

Key Responsibilities:

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

Job Requirements:

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

Additional Information:

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.