Service & Maintenance Operations Manager

CareerArc; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global power solutions company is seeking a Service & Maintenance Operations Manager. This remote role will oversee service and maintenance operations while managing a team and over 100 service contracts across the EMEA region. Ideal candidates will have leadership experience in service roles, strong communication skills, and a background in the critical power industry. This position offers a competitive salary and an excellent benefits package.

Benefits

Competitive salary and benefits package

Merit-based annual pay review

Enhanced annual leave

Employee recognition scheme

Referral bonus

Volunteer days

Group Life Insurance

Sick pay scheme

Cycle to Work scheme

Enhanced maternity/paternity leave

Access to qualified mental health support

Various discount programs

Qualifications

• Proven leadership experience in a service and maintenance-based role.
• Understanding of the critical power industry would be advantageous.
• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million.
• Excellent planning and organisational skills.
• Effective communicator with strong stakeholder management and client-facing experience.
• Willingness to travel across the EMEA region as needed.
• Must hold UK driving license.

Responsibilities

• Manage all service and maintenance operations with a team in Kendal.
• Monitor and report the progress of Service and Maintenance works throughout EMEA.
• Implement appropriate KPIs demonstrating business performance.
• Identify improvements and develop service contract workings.
• Measure costs and drive necessary changes.
• Evaluate equipment effectiveness and make recommendations.
• Work with sales to identify growth potential in operations.
• Ensure all works are planned and compliant with management systems.
• Review project costs against time spent onsite.

Skills

Leadership experience

Planning skills

Effective communication

Stakeholder management

Job description

Overview

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we'd like to meet you.

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world's largest companies.

Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region.

What a typical day looks like:

• Monitor and report progress and performance of Service and Maintenance works throughout EMEA
• Implement appropriate KPI's which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc.
• Identify improvements and develop ways of working for service and maintenance contracts
• Measure costs and drive changes needed
• Evaluate equipment used and the effectiveness, making recommendations as necessary
• Evaluate potential software to drive improvements and change
• Work with the Head of CPS Sales to identify potential growth of the service and maintenance operations
• Ensure all CPS works are planned accordingly
• Manage and oversee service contract reviews
• Make yourself aware of and ensure compliance with all the Company's applicable management systems, policies, and procedures
• Driving the efficiency and effectiveness of service contracts
• Review project costs against time spent onsite
• Sign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews

The experience we're looking to add to our team:

• Proven leadership experience in a service and maintenance-based role
• Understanding of the critical power industry would be advantageous
• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million
• Excellent planning and organisational skills
• Effective communicator with strong stakeholder management and client-facing experience
• Willingness to travel across the EMEA region as needed
• Must hold UK driving license

What you'll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:
• A merit-based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave

• Flexible/Remote/HybridWork based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

TH10

#LI-TONYHYNES

Job Category Production Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).