Service Lead

Trek Bicycle; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Trek Bicycle is seeking a Service Lead in Sheffield to oversee the Service Centre operations. The role involves managing workflow, training staff, and ensuring exceptional customer experiences. Ideal candidates will have strong leadership and communication skills, along with at least 3 years of relevant experience in a bicycle service environment. Enjoy benefits like 25 days of annual leave, discounts on products, and a supportive workplace culture.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Discounted cinema tickets

Annual paid time off for charity work

Death in service benefit

Qualifications

• 3+ years of bicycle Service Centre experience.
• Ability to motivate and develop future leaders.
• Proactive approach to industry changes.

Responsibilities

• Accountable for workflow and staffing decisions in the Service Centre.
• Train team and manage customer communication.
• Ensure service orders are organized and costs controlled.

Skills

Leadership

Communication

Customer Service

Planning

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position: Service Lead

Location: Sheffield

Job Type: Full Time

What you’ll do

As Service Lead, you’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team:

• A positive, pitch-right-in attitude and motivation to help every customer find what they need.
• Fantastic hospitality—a warm, approachable manners, great listening skills, and a drive to help in any way you can—even on the busiest days.
• Great leadership skills and the ability to motivate and develop future leaders.
• Ability to plan effectively and stay ahead of your shop’s needs.
• 3+ years of bicycle Service Centre experience
• A commitment to delivering the best possible experience for every customer.
• Proactive approach to staying up to date on industry changes and trends.

If you don’t meet all the criteria but believe you have great value to add, let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsbury's, M&S, John Lewis, Ikea, Tui, EasyJet, and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements regarding the recruitment or interview process, please mention this in your application, and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!