Service Improvement Officer

North Yorkshire Council; Selby; On-site; GBP 34,000 - 39,000; Full time

Job summary

A local government authority in Selby is seeking Service Improvement Officers to help shape the future of their Housing Service. Ideal candidates will have a strong background in service improvement, excellent communication skills, and the ability to analyse and manipulate data. The role offers full-time hours, competitive salary, and excellent benefits including a generous holiday entitlement and pension scheme. Applications should be submitted by midnight on Sunday, 11th January 2026, with CV details removed.

Benefits

28 days holiday rising to 34 days

Generous local government pension scheme

Fitness discounts

Lifestyle savings discounts

Qualifications

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills are required.
• Ability to analyse data and drive continuous improvement is crucial.

Responsibilities

• Shape the future of the Housing Service using innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for communities.

Skills

Service improvement experience

Strong communication skills

Stakeholder engagement

Data analysis

Data manipulation

Project management

Job description

Salary: £34,434 to £38,220 per annum

Grade: I

Contract: Permanent

Hours: Full time

Location: Selby, North Yorkshire

The Service

We have an ambitious Housing Improvement Plan, which will deliver significant changes over the coming years. To support this, we’re expanding our Service Improvement Team and are looking for Service Improvement Officers with expertise in continuous improvement and business analysis.

The Role

This is a fantastic opportunity to:

• Shape the future of our Housing Service through innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for our communities.

If you’re motivated by making things better and have the skills to turn ideas into action, we’d love to hear from you.

Skills and Experience

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.
• Competent in data manipulation and reporting.
• Organised, proactive, and confident in managing change projects.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro‑rata) per year with continued service, plus public holidays.

Pension: save for your retirement with our generous local government pension scheme.

Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££.

Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high‑street and online retailers. Plus, lots more…

Contact and apply

To learn more about this exciting opportunity, please contact Victoria Young [e-mail].

To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on Sunday 11th January 2026.

Key Dates

• Closing Date: 11th January 2026
• Interview date: Week commencing 19th January

Key Documents

• Job Description.docx

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.