Service Engineers Southeast

Reliance High Tech; City Of London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading security solutions provider in the UK is seeking a technician to provide expert fault finding and repair services across various security systems. The ideal candidate will have NVQ 3 in Electronic Security or equivalent experience, strong communication skills, and a proven track record of customer service. This role requires collaboration with other engineers and participation in team activities. Opportunities for personal development will be provided.

Qualifications

• 4+ years of experience in electronic security systems.
• Good knowledge surrounding digital electronics and electrical systems.
• Flexible and able to work independently or as part of a team.

Responsibilities

• Provide technical expertise in fault finding across various security systems.
• Collaborate with higher-grade engineers where required.
• Participate in team meetings and contribute to business activities.

Skills

Fault finding in CCTV

Knowledge of Access Control

Proven customer service

Communication skills

TCP/IP knowledge

Education

NVQ 3 in Electronic Security or equivalent

Tools

Genetec

Gallagher

Honeywell

Job description

Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

To provide professional engineering expertise along with excellent internal/external customer service during the repair and maintenance of a variety of security solutions (including CCTV, Intruder, ACS, Intercom Systems plus other security solutions).

Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.

Your responsibilities

Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4). Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations. Participate in team meetings and actively contribute towards the business' activities. Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).

Your competencies

NVQ 3 in Electronic Security or equivalent proven experience (4+ Years) Knowledge of Access control / CCTV / Intercom / Intruder systems. Knowledge of Windows Operating Systems. Knowledge of digital electronics principles and systems Health and Safety. Good knowledge of Access control / CCTV / Intercom / Intruder systems. Good knowledge surrounding digital electronics and electrical systems Microsoft OS knowledge. Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End). Excellent communication skills - Written and Verbal. Flexible with a can do/will do attitude, able to work both independently and part of a team essential. Proven record of great customer service and an ability to manage time and workload a must.

Desirable – (any or all)

• CCTV – Genetec/Hanwha/Axis
• ACS – Gallagher/AMAG symmetry/Lenel
• Intruder – Honeywell / Texecom
• Intercom – Commend
• PSIM – Genetec/Sureview
• PIDS – Southwest Microwave
• Recognised Qualification in H&S (IOSH/CSCS)
• IPAF
• Working at Height (Rooftop and Safety Access Certification)
• EUSR

To express an interest in this role please send your CV and a covering letter. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.

Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.