Service Engineer - Portable Products (f/m/d), Services

Hexagon AB; Tipton, Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-tech service provider in Milton Keynes is seeking a Service Engineer to provide support for high-precision portable products. You will be responsible for delivering technical service, managing equipment calibration and communicating with customers. The ideal candidate has an engineering background and is eligible to work in the UK. The role offers opportunities for career growth and competitive benefits.

Benefits

Career growth opportunities

Cross-training opportunities

Team culture and collaboration

Competitive salary and benefits package

Qualifications

• Completed an engineering course (e.g., BTEC or formal apprenticeship) or equivalent hands-on experience.
• Experience with high-value capital equipment, including electronics and mechanical systems, is desirable but not essential.
• You must be eligible to work in the UK.

Responsibilities

• Deliver exceptional service and support for portable hardware products.
• Perform fault diagnosis and provide detailed diagnostic reports.
• Maintain and update the ERP system to track and manage service activities.
• Act as a key contact for customers regarding service progress.
• Follow health and safety guidelines to ensure a safe working environment.

Skills

Engineering background

Technical expertise with capital equipment

Customer communication

Health & safety compliance

Education

Completed an engineering course or equivalent experience

Tools

ERP System (Servicemax)

Job description

Summary

Are you passionate about engineering and looking for a role where you can make a real impact? Hexagon Metrology is seeking a Service Engineer to join our dynamic team in Milton Keynes, providing world-class service, calibration, and support for our high-precision portable products. As part of our expanding team, you\'ll work with cutting-edge technology and collaborate with industry leaders in Formula 1, aerospace, defence, and automotive sectors.

This is an on-site role based in Milton Keynes with no travelling required.

Job Responsibilities

• Service & Support: Deliver exceptional service and technical support for Hexagon Metrology\'s portable hardware products, including calibration, repair, and maintenance of high-accuracy measuring equipment.
• Fault Diagnosis & Repair: Perform fault diagnosis down to the module level and provide detailed diagnostic reports, ensuring minimal downtime and top-tier performance for customers.
• ERP System Management: Maintain and update our ERP system (Servicemax) to track and manage service activities efficiently.
• Customer Communication: Act as a key point of contact for our customers, ensuring timely and effective communication around service progress, timelines, and resolutions.
• Health & Safety Compliance: Follow Hexagon Metrology\'s health and safety guidelines to ensure a safe working environment for both you and your colleagues.

Qualifications

• Background in Engineering: Completed an engineering course (e.g., BTEC or formal apprenticeship) or equivalent hands-on experience.
• Technical Expertise: Experience with high-value capital equipment, including electronics and mechanical systems, is desirable but not essential.
• Eligibility: You must be eligible to work in the UK.

What we offer

• Career Growth: Access to ongoing development through factory training courses and the opportunity to gain new skills and certifications across different departments, products, and technologies.
• Cross-Training Opportunities: Expand your career horizons with cross-training in various technical areas within the business.
• Team Culture: Join a dynamic, motivated, and young team. We believe in collaboration, knowledge-sharing, and continuous learning to achieve success together.
• Competitive Salary & Benefits: Enjoy a competitive salary and a comprehensive benefits package that includes a pension plan, cycle-to-work scheme, and an on-site gym.

At Hexagon, we are committed to pushing the boundaries of innovation. If you\'re eager to grow your career in a supportive, high-performance environment, we want to hear from you!

Apply now

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Information at a Glance
Information at a Glance: Business Unit: GTM EMEA; Workplace: Milton Keynes, on-site; Job Function: Technical Service & Support; Req ID: 2060

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.