Service Engineer (Fire & Security)

CW Executive Search Ltd; Derby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a skilled Service Engineer based in the United Kingdom. The role involves maintaining and repairing fire and security systems. Candidates should possess at least 2 years of experience and have strong technical abilities, excellent fault-finding skills, and a customer-focused mindset. A full UK driving license is essential, along with relevant industry qualifications. This position offers an opportunity to work on various sites ensuring systems are compliant and fully operational.

Qualifications

• Proven experience as a service or maintenance engineer with a minimum of 2 years in the fire & security industry.
• Strong knowledge of fire alarm and security systems.
• Ability to manage workloads effectively.

Responsibilities

• Service, maintain, and repair fire and security systems.
• Conduct routine maintenance and emergency callouts.
• Ensure compliance with industry standards.
• Liaise with clients for technical support.

Skills

Fault-finding skills

Customer service skills

Technical knowledge

Education

Relevant industry qualifications (FIA units, ECS/CSCS, IPAF, PASMA)

Tools

Honeywell systems

Pyronix systems

Hikvision systems

Paxton systems

Advanced systems

Kentec systems

Hyfire systems

Job description

Job Role

As a Service Engineer, you will be responsible for the maintenance, servicing, and repair of fire and security systems across a variety of sites. You will work closely with the Service Manager and support teams to ensure all systems remain compliant, reliable, and fully operational. This role requires solid technical knowledge, excellent fault‑finding skills, and a strong focus on customer service.

Roles and responsibilities

• Service, maintain, and repair fire and security systems, including intruder alarms, fire alarms, access control, and CCTV.
• Carry out routine planned preventative maintenance (PPM) visits and emergency callouts.
• Join the on‑call rota for out‑of‑hours calls.
• Diagnose faults and undertake effective repairs in a timely manner.
• Ensure all work complies with relevant industry standards.
• Liaise with clients to provide technical advice and support.
• Complete service reports, job sheets, and system documentation accurately.
• Work closely with internal teams to ensure smooth communication.

Summary of Skills and Experience

Proven experience as a service or maintenance engineer with a minimum of 2 years within the fire & security industry.

• Strong knowledge of fire alarm and security systems (e.g., Honeywell, Pyronix, Hikvision, Paxton, Advanced, Kentec, Hyfire etc.).
• Excellent fault‑finding and troubleshooting skills.
• Ability to work independently and manage workloads effectively.
• Strong communication and interpersonal skills.
• Full UK driving licence (essential).
• Relevant industry qualifications (FIA units, ECS/CSCS, IPAF, PASMA) are desirable.