Service Engineer

Reboot Recruit Ltd; Sevenoaks; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology and communications provider is seeking a Support Engineer based in Sevenoaks (Hybrid) to provide technical support across desktop, server, and cloud environments. This role requires excellent communication skills and a customer-focused approach, with a strong emphasis on technical support across Windows and networking. You'll take ownership of issues while ensuring compliance with SLAs and documentation standards. The position offers competitive salary, hybrid working model, and comprehensive benefits including training and development opportunities.

Benefits

25+ days holiday + bank holidays

Healthcare benefits

Training and career development

Performance-related incentives

Qualifications

• 1+ years' experience in a helpdesk or service desk environment.
• Experience with virtualisation (VMware, Hyper-V, or Azure).
• Familiarity with monitoring tools (PRTG, Auvik, or similar).

Responsibilities

• Provide technical support across desktop, server, networking, and security environments.
• Take ownership of tickets and ensure accurate documentation.
• Liaise with 3rd parties as required and meet SLAs.

Skills

Technical support skills across Windows desktop

Knowledge of networking and troubleshooting

Strong communication skills

Ability to manage multiple priorities

Tools

VMware

Hyper-V

Microsoft 365

Job description

Support Engineer

Sevenoaks (Hybrid) | £25,000 + Benefits

Join a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. In this role, you'll be the first point of contact for customer issues, providing technical support across desktop, server, networking, virtualisation, cloud, and security environments. You'll take ownership of tickets from start to finish, working to SLAs, ensuring accurate documentation, and liaising with 3rd parties where required—all while delivering a high-quality, customer-focused experience.

What's on offer:

Hybrid working (3 days in / 2 days remote), 25+ days holiday + bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment.

What we're looking for:

• 1+ years' experience in a helpdesk or service desk environment
• Strong technical support skills across Windows desktop, Windows Server, and Microsoft 365
• Experience with virtualisation (VMware, Hyper‑V, or Azure)
• Knowledge of networking, firewalls, VPNs, WAN, and Wi‑Fi troubleshooting
• Familiarity with monitoring tools (PRTG, Auvik, or similar)
• Customer-focused with strong communication and documentation skills
• Ability to manage multiple priorities while meeting SLAs

If you're looking to develop your technical skills in a fast‑paced managed services environment while delivering outstanding customer support, this role is a great fit.