Service Engineer

Johnson Controls; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Service Engineer, focusing on Fire Alarm Systems. This role involves providing high-quality service while adhering to safety standards and serving customers expertly. Ideal candidates will have industry knowledge and relevant qualifications, aiming for career growth within the organization.

Benefits

Competitive basic salary

Optional Overtime

Generous callout payments

Pension contributions

Uniform, PPE, and tools provided

Ongoing training

Health & Safety programs

Employee assistance program

Career progression opportunities

Qualifications

• Experience within the Fire industry.
• Expert knowledge of Fire, Gas, and Aspiration systems.
• Ability to lift and work at height.

Responsibilities

• Servicing Fire Alarm Systems to industry standards.
• Providing exceptional customer service.
• Managing time effectively and completing work reports.

Skills

Customer Service

Troubleshooting

Problem-solving

Teamwork

Education

18th edition qualification

NVQ

City and Guilds

BTEC

FIA qualifications

Job description

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We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team. The successful Engineer will cover the Bournemouth area and support the wider team when required.

How you will do it

Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.

To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.

Ensuring your time is managed efficiently and jobs are prioritised correctly.

Correctly complete Engineer work reports or checklist as appropriate.

What we look for

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.

Had or have previous experience working in a customer facing environment.

Must hold a full clean driving license.

The ability to lift and climb ladders and be comfortable working at height.

Preferred:-

Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

Competitive basic salary with excellent additional earnings potential

Optional Overtime

Generous callout payments – Best in the industry

Travel Time – Averaging 3% of basic salary

Engineering Commission scheme – Averaging 7% of basic salary

Pension – we match up to 7%

Uniform, all PPE, tools and ongoing training provided

Industry leading Health & Safety and an employee assistance program

Career progression opportunities

Our team average 20+ years length of service