Service Engineer

Wärtsilä Corporation; Fareham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global leader in innovative solutions is seeking an experienced Field Service - Senior Service Engineer based in the UK. The role involves extensive travel to deliver various services globally, ensuring customer satisfaction and adherence to quality standards. Ideal candidates will have a Marine or Mechanical Engineering degree and relevant technical experience. This is a remote position and requires fluency in English along with strong problem-solving skills.

Qualifications

• Passionate about developing SLS E2E-business.
• Proven experience in installation operation and maintenance.
• Willingness to travel for work.

Responsibilities

• Perform Field Service activities and repairs on site.
• Interact professionally with customers.
• Create Service Work Reports.

Skills

Technical communication skills

Problem-solving skills

Installation operation and maintenance

Marine or Mechanical Engineering

Microsoft Office proficiency

Fluent in English

Education

Marine or Mechanical Engineering degree

Job description

Overview

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform. Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries.

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services.

As part of our Shape goals, we want to simplify the way we do business by adding simplicity in the ways of working, increasing clarity in roles and responsibilities, and bringing more speed in decision making through clear ownership and accountability. We have announced our new Marine Business lines and are now putting our plans into action by building our new Business Marine Systems.

Team and role

In this newly established global position, you will become part of (SLS), the organization responsible for services delivered by Wärtsilä Shaft Line Solutions (SLS). A growing organization within SLS and critical to strategy includes over 120 dedicated professionals located around the world. Priorities in SLS are to stay safe, keep customers happy, and to have fun.

SLS is looking for an experienced Field Service - Senior Service Engineer who is ready to travel globally to deliver a wide range of services on an extensive range of products, supporting a global install base of over 30,000 vessels. You will be located in the UK and will be part of a team responsible for SLS Field Service in Europe.

Your main responsibilities

• Perform Field Service activities according to the work plan.
• Perform overhauls and repairs on assemblies on site and/or in workshops.
• Interact professionally with customers during the work execution.
• Perform internal and external progress status of the assigned work.
• Create the Service Work Reports.
• Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
• Ensure that the work is executed according to QEHS guidelines and site procedures and policies.
• Follow-up and report on the status of work orders to customers and/or internal stakeholders.
• Continuously seek for solutions according to best practices.

The main requirements in this role

• You are passionate about developing SLS E2E- business to the next level.
• Marine or Mechanical Engineering graduate and qualifications as a combination of maritime education and experience.
• Technical experience in marine engineering with practical problem-solving skills.
• Proven experience of installation operation, maintenance, and repair.
• Highly effective technical communication skills, both written and verbal.
• Interact professionally and deliver solutions to customers during the work execution.
• Experience in propulsion shaft alignment and Stern Tube Bearings beneficial.
• Working knowledge of Microsoft Office suite.
• Fluent in English with relevant additional language skills beneficial.
• Willing and able to travel.
• Completed military service.

In this role, your success will be measured by

• Order intake, net sales, and EBIT for SLS.
• KPIs set by FS Manager and FS Area Manager EUAF.

In addition, as an ideal candidate you

• Understand the value of collaboration and the benefits it brings.
• Are recognized as a leader with the ability to build high-performing teams based on trust.
• Have high integrity, listen with good intentions, appreciate feedback, and support people to grow.
• Create clarity on direction and inspire people to take action toward future goals.
• Enjoy creating clear business value with a goal-oriented mindset.
• Drive results with excellent planning and remove obstacles for the success of our employees.
• Feel accountable for business impact and act to adjust when performance is not as expected.
• Develop an organization with high passion and drive – while making sure that it is fun doing business.

N/B

This is a remote position that can be based anywhere within the UK. The successful candidate must also be willing to work overtime when required.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.