Service Engineer

Otis Elevator Co.; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading lift services company is seeking a Service Engineer to perform maintenance, repairs, and customer service on lift equipment in Dartford. Candidates must have an NVQ Level 3 in Lift Service, at least 2 years of experience, and a UK driving license. The role involves ensuring equipment reliability, delivering excellent customer service, and maintaining safety standards. Opportunities for growth in a reputable company.

Qualifications

• Minimum of 2 years’ experience as a service/callout engineer.
• Strong electrical engineering skills.
• Comfortable working independently and within a team.

Responsibilities

• Conduct planned preventative maintenance visits.
• Diagnose faults and perform repairs during breakdowns.
• Use field management tools to record activity accurately.

Skills

Electromechanical expertise

Customer service

Fault-finding ability

Communication skills

Education

NVQ Level 3 in Lift Service, Maintenance, or Repair

Tools

Digital field management tools

Job description

Date Posted: 2025-09-24

Country: United Kingdom

Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Overview

The Service Engineer is responsible for carrying out planned preventative maintenance, repairs, fault-finding, and breakdown response on a range of lift equipment. The role is critical to delivering excellent customer service, ensuring equipment reliability, and supporting Liftec Express’s reputation for quality and safety.

Responsibilities

• Carry out 100% of planned preventative maintenance visits across your portfolio to ensure units are safe, compliant, and reliable
• Assist neighbouring territories, when required.
• Respond to lift breakdowns, diagnose faults, and complete repairs within agreed SLAs, aiming to achieve first-time fix
• Carry out minor repairs to maintain continual operation and prevent escalations
• Use field management tools accurately in real-time to record activity, ensure job closure, and support billing accuracy
• Proactively identify and report additional repairs, upgrades, or modernisation opportunities that benefit the customer and business
• Participate in an on-call rota to provide emergency breakdown support outside normal working hours
• Deliver excellent customer service on-site by communicating clearly, professionally, and respectfully
• Always uphold the highest standards of safety, compliance, and quality in line with internal and external EHSQ requirements

Skills and Qualifications

• NVQ Level 3 in Lift Service, Maintenance, or Repair (essential)
• Minimum of 2 years’ experience working as a service/callout engineer with strong technical knowledge (electrical and mechanical)
• Available to work night cover
• Strong understanding of health, safety, and compliance requirements in lift engineering
• Strong electrical engineering skills with proven fault-finding ability
• Customer-focused, with clear communication and interpersonal skills
• Professional, committed, and safety-first mindset
• Comfortable working independently and within a team, adaptable and solution-oriented
• Confident using digital and electronic field management tools
• Valid UK driving licence (essential)

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.

Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.

Equal Opportunity Notice: Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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