Service Engineer

REED Specialist Recruitment; Belfast; On-site; GBP 26,000 - 40,000; Full time

Job summary

A specialist recruitment agency is looking for a Security & Fire Alarm Service Engineer to join a service and maintenance team in Belfast. This role involves service and maintenance of security and fire alarm systems, requiring excellent customer service and technical skills. Candidates with at least 3 years of experience in fire and/or security servicing are preferred. The position offers a competitive salary and various benefits including a company car.

Benefits

Company car

Pension

Additional leave

Subsidised travel

Store discounts

On-site parking

Qualifications

• Minimum 3 years' experience in Fire and/or Security Servicing.
• Full UK Driving Licence required.
• Fluent in English.

Responsibilities

• Service and maintain security and fire alarm systems to industry standards.
• Provide technical advice and ensure systems are fit for purpose.
• Deliver excellent customer service during all site visits.

Skills

Strong communication skills

Problem-solving

Customer service

Technical expertise

Tools

Microsoft operating systems

LAN/WAN

SQL

XML

Job description

Overview

Role: Security & Fire Alarm Service Engineer

Location: Belfast

Job Type: Full-time, Permanent

Salary: £26,000 - £40,000 DOE

Additional Pay: Quarterly bonus

Benefits: Company car, pension, additional leave, subsidised travel, store discounts, on-site parking

About the Role:

A leading service and maintenance team is seeking a Security and Fire Alarm Service Engineer to join their growing operation in Belfast. Candidates with experience in either discipline-security or fire alarms-are encouraged to apply, as full training will be provided.

You will be responsible for delivering safe, compliant servicing and maintenance of security and fire alarm systems across various client sites. This role demands excellent customer service, technical expertise, and a commitment to compliance and quality standards.

Key Responsibilities

• Service and maintain security and fire alarm systems to industry standards
• Provide technical advice and ensure systems are fit for purpose
• Deliver excellent customer service during all site visits
• Maintain accurate records and complete all required administration
• Uphold company values and always demonstrate professional behaviour

Person Specification

• Confident communicator with strong interpersonal skills
• Able to work under pressure and manage challenging situations
• Solution-focused with a proactive approach to problem-solving
• Organised and capable of meeting deadlines and priorities
• Strong team player with a customer-first mindset

Technical Requirements

• Familiarity with NSI PD6662 (Intruder Alarms), NCP 104 & BS EN 62676 (CCTV), and NCP 109 (Access Control)
• Experience with LAN/WAN, POE, servers, and Microsoft operating systems
• Knowledge of switches, routers, wireless extenders, SQL, XML, MS Office
• Experience with integrated systems and client/server access control

Systems Experience (Desirable)

• CCTV & Public Address
• Access Control
• Intruder Alarms
• Fire Alarms & Nurse Call
• Intercoms

Requirements

• Minimum 3 years' experience in Fire and/or Security Servicing
• Full UK Driving Licence (required)
• Fluent in English
• Willingness to travel (100% field-based role)