Service Engineer

Anglian Home Improvements; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A home improvement company in Basingstoke is seeking a dedicated Window and Door Engineer to enhance customer service quality. The role emphasizes uPVC installation and maintenance, requiring strong initiative and flexibility. Successful candidates will enjoy perks like a competitive salary, performance-related bonus, and extensive health benefits. You'll be provided with all necessary tools, including a van for business use, ensuring you can deliver high-quality service while driving customer satisfaction.

Benefits

Competitive basic salary

Performance related bonus

31 days holiday, increasing to 33 after 2 years

Paid time off for volunteering

Health and well-being benefits

Discounted group scheme

Career development opportunities

Qualifications

• Experience of uPVC installation and maintenance or relevant qualification.
• Excellent customer service skills and experience in a customer-facing environment.
• Willingness to travel and flexibility in working hours.

Responsibilities

• Visit customer homes, identify faults, and rectify issues per warranty.
• Provide high-level customer service.
• Complete service calls punctually and update paperwork.

Skills

Customer service skills

uPVC installation and maintenance

Initiative in a standalone role

Job description

Internal job ref: 1003220705

Status: Full Time

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Our Window and DoorEngineers are essential to efficiently & effectively assist our customerswith any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• A full driving license

What We Offer

• Competitive basic salary and Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.