Service Dispatch & Operations Coordinator

ISS; West Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facility management company is seeking a candidate to manage client enquiries and issue resolution in a fast-paced service environment. You will be responsible for processing requests, monitoring shared mailboxes, and providing administrative support to the service delivery team. Ideal applicants should have strong customer service experience, excellent communication skills, and advanced IT literacy. The company offers a diverse and inclusive workplace, fostering growth and development for all employees.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong IT literacy with Microsoft Excel and Word.
• Confident and professional call handling skills.

Responsibilities

• Receive, log, and process client and helpdesk requests.
• Translate client issues into actions for FM/engineering.
• Manage work orders via CAFM systems.
• Liaise with subcontractors to schedule attendance.
• Provide administrative support to the service delivery team.

Skills

Customer service experience

Call handling skills

IT literacy (Excel, Word)

Communication skills

Attention to detail

Planning and organising

Team player

Flexibility

Solutions-focused attitude

Tools

CAFM systems (e.g., Maximo)

Job description

A leading facility management company is seeking a candidate to manage client enquiries and issue resolution in a fast-paced service environment. You will be responsible for processing requests, monitoring shared mailboxes, and providing administrative support to the service delivery team. Ideal applicants should have strong customer service experience, excellent communication skills, and advanced IT literacy. The company offers a diverse and inclusive workplace, fostering growth and development for all employees.