Service Desk Technician - Liverpool (Hybrid)

ZipRecruiter; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A multinational IT company is seeking a proactive Service Desk Technician to provide 1st/2nd line support. This hybrid role is based in Liverpool and requires 2-3 years of IT support experience, knowledge of ITIL processes, and strong communication skills. Benefits include pension, death in service coverage, and a 5% company bonus. Ideal for those looking to advance their IT career.

Benefits

Pension

Death in Service (4x salary)

5% Company Bonus

Perkbox discounts

Qualifications

• 2-3 years' experience in IT Service Desk or IT Support.
• Strong understanding of Microsoft 365 and remote support tools.
• Experience with Linux is a plus.

Responsibilities

• Provide 1st/2nd line support via phone and email.
• Troubleshoot hardware/software issues.
• Manage and resolve incidents per SLAs.

Skills

IT Service Desk experience

ITIL processes knowledge

Windows 10/11 knowledge

Communication skills

Basic networking skills

Tools

Freshservice

Jira

Job description

Job Description

Service Desk Technician

Location: Liverpool | Department: IT Operations (Hybrid 2 days per week in Liverpool) | Reporting to: Service Desk Lead

Salary: £25,000 - £28,000

Client: International brand

We're looking for a skilled Service Desk Technician to join the IT Operations team supporting our client's wider group. You'll troubleshoot and resolve IT issues, manage incidents, and support colleagues across the UK and overseas offices. This role offers great career development in a growing multinational business.

What you'll do:

1. Provide 1st/2nd line support via phone, email, and remote tools
2. Manage, log, and resolve incidents in line with SLAs
3. Troubleshoot hardware/software issues (Windows, Mac, Linux)
4. Set up new user accounts and manage updates in Active Directory & Microsoft 365
5. Build and deploy hardware (PCs, printers, peripherals)
6. Liaise with third-party providers and maintain IT asset records

What we're looking for:

1. 2-3 years' IT Service Desk or IT Support experience
2. Knowledge of ITIL processes & ITSM tools (Freshservice, Jira)
3. Strong understanding of Windows 10/11, Microsoft 365, and remote support tools
4. Basic networking skills (switches, patching)
5. Clear communication skills and a customer-focused approach

Desirable: Linux (Debian/Ubuntu), macOS/iOS device support, Microsoft InTune, Teams, Windows Server administration.

Shift & Travel:

This role follows a shift rota for 24/7 coverage and may require occasional travel to overseas offices.

Benefits include:

• Pension
• Death in Service (4x salary)
• 5% Company Bonus
• Perkbox discounts

If you're proactive, adaptable, and ready to grow your IT career, we'd love to hear from you.

DCS Recruitment and all associated companies are committed to creating a working environment where everyone is celebrated and treated fairly, regardless of age, gender, ethnicity, religion, marital or transgender status, or belief.