Service Desk Engineer: Path to 2nd Line Lead

Metaskil Limited; Thatcham; On-site; GBP 28,000 - 29,000; Full time

Job summary

An expanding IT services company is seeking a Help/Service Desk professional in Thatcham. Candidates should have at least 2 years of experience and demonstrate exceptional customer service skills along with technical knowledge in Active Directory, Windows Server, and other key areas. A starting salary of £28,000 to £29,000 is offered, with a clear career path towards 2nd line support and leadership opportunities.

Qualifications

• At least 2 years of experience in a Help/Service Desk role.
• Exceptional customer service and communication skills.
• Strong problem-solving and prioritisation abilities.

Responsibilities

• Provide service desk support to users.
• Handle customer service queries effectively.
• Troubleshoot and resolve technical issues.

Skills

Exceptional customer service

Strong communication skills

Problem-solving abilities

Prioritisation abilities

Tools

Active Directory

Windows Server 2012+

Windows 10+

Microsoft Office

Microsoft 365 Administration

Networking fundamentals

VoIP systems

MS Teams

SharePoint Online

Apple products

Job description

An expanding IT services company is seeking a Help/Service Desk professional in Thatcham. Candidates should have at least 2 years of experience and demonstrate exceptional customer service skills along with technical knowledge in Active Directory, Windows Server, and other key areas. A starting salary of £28,000 to £29,000 is offered, with a clear career path towards 2nd line support and leadership opportunities.