Service Desk Analyst (Polish Speaker)

Intec Select Ltd; Peterborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT consultancy in Peterborough is seeking a Service Desk Analyst who speaks Polish. The role requires strong customer service skills and offers an hourly rate of £17/£19 inside IR35. Responsibilities include managing customer communications, enhancing service quality, and resolving complaints. Join a forward-thinking team focused on innovative data solutions.

Qualifications

• Strong customer/call handling experience.
• Ability to meet and exceed targets.
• Comfortable working both independently and in a team.

Responsibilities

• Communicate clearly and transparently with customers.
• Work within established policies and procedures.
• Seek opportunities to enhance the customer experience.

Skills

Strong verbal and written communication skills

Excellent multitasking and organisational skills

Proactive attitude

Attention to detail

Friendly telephone manner

Fluent in Polish

Job description

Overview

Service Desk Analyst (Polish speaking) — IT Consultancy — £17/£19 per hour Inside IR35 — Fully Onsite. A previous technical background is NOT essential to apply for this role. Strong customer / call handling experience is required. I''m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer''s needs and manage incidents through to completion

Skills & Experience Required

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Polish

Package

• £17/£19 per hour Inside IR35
• 3 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms