Service Desk Analyst

Yolk Recruitment Ltd; Newport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Service Desk Analyst in Newport to provide high-quality technical support. This office-based role involves assisting customers with a variety of technology-related issues. Candidates should have 2+ years in customer-facing roles and strong knowledge of Windows OS and networking. Join a fast-growing team and make a real impact in a tech-forward environment.

Qualifications

• 2+ years of experience in service desk roles.
• Strong communication and problem-solving abilities.
• Desirable degree in IT.

Responsibilities

• Provide 1st and 2nd line technical support.
• Assist customers with mobile and static platforms.
• Participate in a rotating shift covering 8 AM to 8 PM.

Skills

Customer-facing service desk experience

Knowledge of Windows OS

Networking skills (DHCP, routing, wireless)

Communication skills

Office 365 troubleshooting

Problem-solving skills

Education

Degree in IT-related subject

Job description

Overview

Service Desk Analyst
Newport
Up to £30,000

What You'll Do

Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.

This is a hands-on, office-based role at our Newport site, offering excellent opportunities for growth as the team continues to scale.

What You'll Bring

• Previous experience in a customer-facing service desk role (2+ years)
• Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)
• Familiarity with both Windows and Android environments (50/50 split)
• Excellent communication skills and a 'customer first' mindset
• Experience supporting Office 365 and troubleshooting common issues
• Ability to remain calm under pressure and solve problems independently
• A degree in an IT-related subject is highly desirable

Why You Should Apply

This is a brilliant opportunity to join a tech-forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you.

Ready to Apply?

Contact Lewis Allen to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.

Know someone great for the job? We offer a referral scheme—just get in touch!

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!