Service Desk Analyst

Sopra Steria Careers; Farnborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading IT service provider is seeking Service Desk Analysts in Farnborough. This role involves delivering 1st Level support for various technical queries, including resetting passwords and processing access requests. Candidates should possess outstanding customer service skills and a willingness to learn and adapt in a new team. This is a great opportunity for career growth as the team evolves, and early members will play a significant role in shaping the team's future direction.

Qualifications

• Experience in IT service management is preferred.
• Strong customer service orientation is required.

Responsibilities

• Provide 1st Level support for technical queries.
• Take ownership of complex queries and learn from resolutions.

Skills

Customer service skills

IT service management knowledge

Job description

Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step?

If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team!

We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too.

We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions.

This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows.

Due to the nature of the role, our client requires all suc...