Service Desk Analyst

Experis - ManpowerGroup; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-profile technology company in North Bristol is seeking a Service Desk Analyst to provide first-line technical support to over 400 employees. This role involves handling support queries via phone, email, or onsite, and requires previous experience in IT Service Desk settings. Candidates should have knowledge of Active Directory, MS 365, and basic networking. The position is based onsite five days a week, offering a dynamic working environment with excellent transport links.

Qualifications

• Experience on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role.
• Experience logging calls through a call logging system.
• Hardware knowledge of laptops, desktops, and monitors.

Responsibilities

• Provide first-line technical support on a variety of systems.
• Answer support queries onsite, by phone, or email.

Skills

Customer service skills

Active Directory

MS 365 Administration

Windows OS support

Basic Networking

Job description

Overview

Service Desk Analyst - Bristol

This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to over 400 employees.

This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email.

Responsibilities

• Provide first-line technical support on a variety of systems
• Answer support queries onsite, by phone or email

Requirements

• Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role
• Experience of logging calls through a call logging system
• Active Directory, MS 365 Administration, Windows OS support
• Hardware knowledge, laptops, desktops, monitors etc.
• Basic Networking - DNS/DHCP, VPN issues, IP configuration
• Excellent customer service skills

This role is based on-site five days a week in North Bristol with excellent transport links.

This role is covering a shift pattern between the hours of 7.30am and 5pm.