Service Designer - GDS - G7

Manchester Digital; London, Manchester, Bristol; Hybrid; GBP 55,000 - 62,000; Full time

Job summary

A government digital service based in the UK seeks a Service Designer to enhance public sector services by addressing cyber security vulnerabilities. This role involves designing user-focused solutions, collaborating across teams, and championing accessibility in design processes. Ideal candidates will have significant service design experience and a strong grasp of agile methodologies. Join us to tackle critical national challenges in a rewarding environment.

Qualifications

• Experience designing services across various organizations.
• Ability to work in agile environments and adapt to feedback.
• Experience in testing complex user interfaces.

Responsibilities

• Design cross Public Sector services to mitigate cyber security risks.
• Utilize research to craft solutions based on user needs and testing.
• Collaborate with teams to create inclusive and accessible designs.

Skills

Service design experience

Agile working practices

User interface design

Cyber security understanding

Planning and organizational skills

Job description

National £55,403 London £61,005 plus additional pay allowances

Published on 22 September 2025 Deadline 5 October 2025

Location

Bristol, London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

The Cyber and Domains Protection Team provide high quality relevant and actionable vulnerability, incident, threat and dependency information for the protection and resilience of the UK’s Public Sector’s digital services. We protect public sector domain name spaces such as “.gov.uk”, and ensure they remain stable, trusted, well managed and resistant to compromise. The team also helps protect the infrastructure tools and services associated with these domains.

As a Service Designer you will:

• Play a critical role in the design of cross Public Sector services that protect organisations from cyber security vulnerabilities and risks.
• Use research and analytics to understand users needs, design and prototype solutions that meet these needs, identify service failures and test different designs
• Design services that deliver value through a blend of digital and human channels
• Design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• Champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• Collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns
• Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• Utilise your skills and expertise on other projects or other aspects of this project during your engagement should our organisation’s priorities change

Person specification

We’re interested in people who have:

• experience of successfully designing services that are deployed across a large number of organisations or business units
• experience in agile working practices, adapting to iterative feedback and prioritising tasks based on user and business needs
• experience in designing and testing complex user interfaces, using prototyping techniques to validate and refine designs
• experience in designing and testing services delivered by teams of specialists working with client organisations
• experience successfully supporting several services or projects simultaneously
• an understanding of cyber security risk and government cyber security best practices
• experience of working in government, public sector or charity sector organisations
• excellent planning and organisational skills