Service Designer

Triad Group PLC; City of Westminster; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading digital consultancy in the UK is seeking a Service Designer to enhance user experiences in public sector projects. You will design and prototype end-to-end services, ensure alignment of user needs and business goals, and work within Agile frameworks. Ideal candidates will have proven experience in service design, user research skills, and a strong understanding of accessibility principles. This role comes with competitive benefits and a collaborative work environment.

Benefits

25 days annual leave

Matched pension contributions

Private healthcare

Gym membership support

Cycle-to-work scheme

Continuous training courses

Qualifications

• Proven experience in Service Design with a successful portfolio.
• Strong understanding of User-Centred Design principles.
• Experience designing services for users with accessibility requirements.

Responsibilities

• Design and prototype end-to-end services focusing on usability.
• Conduct user research and stakeholder engagement.
• Develop service maps and blueprints.

Skills

Service Design experience

User research skills

User-Centred Design principles

Proficiency in Miro, Figma, Adobe XD

Experience in Agile environments

Education

Degree or equivalent qualification

Tools

Miro

Figma

Adobe XD

Axure

Balsamiq

Job description

Service Designer

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Up to £55k plus excellent company benefits.

About Us

Triad Group Plc is an award‑winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high‑quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close‑knit, supportive culture ensures you’re valued from day one. Whether working with cutting‑edge tech or shaping strategy for national‑scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

Glassdoor score of 4.7

96% of our staff would recommend Triad to a friend

100% CEO approval

See for yourself some of the work that makes us all so proud :

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK's national meteorological service in leveraging supercomputers for next‑level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

Do you want to be part of a team winning some of the most exciting technology‑related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end‑to‑end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.

Could you be Triad’s next ‘Rising Star of the Year?’ Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at ‘The Chartered Institute for IT & Computing Awards.’

Key Responsibilities

• User‑Centred Service Design – Design and prototype end‑to‑end services, ensuring usability, accessibility, and efficiency.
• Research & Discovery – Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
• Service Mapping & Blueprints – Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
• Journey Mapping – Define user journeys and identify opportunities for service improvement.
• Stakeholder Collaboration – Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
• Prototyping & Testing – Create prototypes (low / high fidelity) and facilitate usability testing to refine service solutions.
• Designing for Accessibility & Inclusion – Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
• Working in Agile Environments – Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
• Measuring Success – Define success metrics for services and continuously iterate based on user feedback and analytics.

Skills and Experience

• Proven experience in Service Design, with a strong portfolio of successful end‑to‑end service improvements.
• Experience conducting user research and translating insights into actionable service improvements.
• Strong understanding of User‑Centred Design (UCD) principles and methodologies.
• Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
• Familiarity with Agile and iterative development processes.
• Knowledge of Government Digital Service (GDS) standards (desirable).
• Experience designing services for users with accessibility requirements.

Qualifications & Certifications

• A degree or equivalent qualification related to the area you work in – Desirable.
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad's Commitment to You

As a growing and ambitious company, Triad prioritises your development and well‑being :

• Continuous Training & Development – Access to top‑rated Udemy Business courses.

Work Environment : Collaborative, creative, and free from discrimination.

Benefits

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle‑to‑work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glass Door and our 'Day in the Life' videos at the bottom of our Careers Page.

Our Selection Process

After applying for the role, our in‑house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for :

• An interview with our Head of UX, including a career review and cultural fit assessment.
• A workshop and interview session with our principal consultants.

We aim to complete interviews and progress candidates to offer stage within 2‑3 weeks of the initial conversation.

Other Information

If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now!

Equal Opportunities

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.