Service Delivery Supervisor

Glen Cleaning Ltd; Hempstalls; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dedicated cleaning service provider in the United Kingdom is looking for a motivated Service Delivery Supervisor. In this role, you will oversee the coordination of cleaning staff, ensure high cleaning standards, and maintain effective communication with clients. Your experience in people management, scheduling, and compliance will be essential in fostering a supportive work environment. This full-time position offers company benefits including a company car and on-site parking.

Benefits

Company car

Free parking

On-site parking

Qualifications

• Experience in managing cleaning staff and schedules.
• Understanding of health and safety standards.
• Ability to provide constructive feedback to team members.

Responsibilities

• Supervise cleaning staff and coordinate daily operations.
• Ensure cleaning standards are maintained across all sites.
• Train and evaluate cleaning staff on use of equipment.
• Conduct audits for cleanliness and safety compliance.

Skills

People Management

Scheduling

Client Relations

Health & Safety Compliance

Team Communication

Tools

TimeGate T&A system

Job description

Service Delivery Supervisor – Role Overview

Glen Group are seeking a highly motivated, Permanent, Full‑Time Service Delivery Supervisor to join our dedicated team. This is an excellent opportunity for a driven individual with experience in People Management, Scheduling and Client Relations, looking to progress their career within a supportive company.

Key Responsibilities

• Support Service Delivery Manager in supervising and coordinating a team of cleaning staff to ensure the timely and efficient cleaning of all allocated sites.
• Ensure contracted hours are met, providing cover when team members are absent and using overtime to cover missed hours.
• Follow the schedule provided by the Service Delivery Manager, providing cleaning cover for absences across a variety of sites within our Staffordshire portfolio.
• Be flexible and provide cover between 06:00 and 19:00, travelling to a variety of sites in the Staffordshire area, or as required for the business.
• Carry out all required cleaning duties such as vacuuming, mopping, dusting, surface disinfection, washroom cleaning, emptying bins and replenishing supplies.
• Maintain cleaning standards in line with health and safety, safeguarding and infection control protocols.
• Assist with stand‑down cleans, deep cleans, emergency cleans or cover duties when needed.
• Ensure that cleaning staff adhere to school policies, including punctuality, conduct and dress code.
• Follow daily and periodic cleaning schedules for each site.
• Conduct inspections of cleaning duties to ensure all areas are properly maintained and meet the required cleanliness and hygiene standards.
• Provide feedback to the team when standards are not met and ensure remedial action is completed in a timely manner; report to the Service Delivery Manager if further support is required.
• Report any issues (e.g. damaged equipment, low stock, security concerns) promptly to the line manager.

Compliance, Health and Safety

• Train, guide and evaluate cleaning staff, providing support and feedback to improve performance and maintain high standards of cleanliness.
• Support Service Delivery Manager with six‑monthly refresher training with onsite teams as required.
• Use and maintain cleaning equipment safely and correctly.
• Support Service Delivery Manager with PAT and equipment checks, as required.
• Ensure team compliance with safety and health regulations, including the proper use of cleaning chemicals and equipment.
• Ensure security procedures are followed when accessing and locking/unlocking sites.
• Use TimeGate T&A system and book on and off accurately and be able to support onsite teams with training on the T&A system as needed.

Team Management

• Understand and train teams on cleaning schedules, including daily, weekly and periodic cleaning tasks.
• Support the onsite cleaning team, working closely to ensure a positive, motivational and supportive working environment.
• Be available via phone, message or in person as required to the team, ensuring clear communication.
• Provide clear and regular communication to the team regarding the service, the contract and Glen Group updates.
• Provide clear guidance on cleaning requirements and expectations to the team onsite, including cleaning schedules for operatives for clarity of daily duties.
• Work with Group Manager to regularly review and update cleaning schedules in line with audit responses, feedback from the team and feedback from the client, to ensure continuous growth and improvement of the service.
• Ensure Health & Safety checks are in place for all Glen Group equipment used onsite.
• Out of office contact for Service Delivery Manager so clients and teams always have dedicated cover when the manager is out of the business.

Key Stakeholder Management

• Check in with onsite clients regularly to foster a good working relationship and ensure they are happy with the cleaning service.
• Ensure regular communication with site, informing them in advance where possible of absences or changes that will affect the contracted service.
• Focus on support, training and development of the team to establish good working practices, an engaged and motivated team, acting as ambassadors for Glen Group.
• Act as the first point of contact for site representatives to manage any concerns or issues raised, raising as required to Service Delivery Manager if further support is needed.

Customer Satisfaction

• Provide high-quality customer service by addressing feedback, handling complaints and responding to requests from school administrators, faculty and staff in a courteous and timely manner.
• Carry out audits to ensure high standards of cleanliness and a safe environment are always evident.
• Ensure high standards are always achieved, being flexible to meet changing operational needs on a continual basis and suggesting new initiatives to ensure continuous improvement and best practice are continually delivered.
• Be responsive and professional in all interactions; act as an ambassador for the company professionally at all times and build positive relationships with on‑site contacts.
• Ensure your personal presentation is professional at all times.

Benefits

Company car
Free parking
On‑site parking

Work Location: In person