Service Delivery Manager - Security Cleared

Akkodis; Corsham; On-site; GBP 50,000 - 80,000; Full time

Job summary

Akkodis is seeking an experienced Service Delivery Manager to oversee service delivery for a major UK client. The role requires managing teams to ensure high-quality service and client satisfaction, with responsibilities around governance, relationship management, and strategic delivery improvements. Active SC clearance is required for this position.

Qualifications

• Current active SC clearance is required.
• Experience in service delivery management.
• Ability to manage relationships with stakeholders.

Responsibilities

• Manage service delivery to ensure quality and satisfaction.
• Identify service improvements and manage communication plans.
• Perform line management responsibilities for all Direct Reports.

Job description

Service Delivery Manager

Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.

Please note you will require current active SC clearance and be available to work on client site 3 days a week.

The Role

As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

The Responsibilities/Requirements

Delivery Leadership

• Manage services to make sure that we deliver what we've promised to our customers and our own organisation
• Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
• Prepare and deliver service reports and participate in reviews with customers and colleagues.

Change Delivery Management

• Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
• Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.

Business Management

• Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
• Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.

Contract Management

• Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate

Relationship Management

• Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.

People Management

• Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
• Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.