Service Delivery Manager

NHS; York and North Yorkshire; On-site; GBP 40,000 - 45,000; Full time

Job summary

A regional healthcare organization is seeking an experienced Service Manager to oversee operational delivery in York and North Yorkshire. The role involves leading service improvements, managing performance, and fostering a high-performing team culture. Candidates should have substantial leadership experience within healthcare settings and a commitment to high standards of patient care.

Qualifications

• Experience in a similar leadership role in healthcare.
• Ability to manage service improvements and compliance with KPIs.
• Proven track record of effective team leadership.

Responsibilities

• Lead operational delivery of services within the directorate.
• Ensure compliance with financial targets and contractual KPIs.
• Manage and oversee service strategies and developments.

Skills

Operational leadership

Project management

Stakeholder communication

Problem-solving skills

Education

Professional degree or diploma

Tools

Performance management systems

Job description

Overview

Job Summary

Tenure: Permanent

Hours: 37.5 hours per week (with additional on-call responsibilities)

Salary: £40,000 - £45,000

Location: Gateway 1, Holgate Park Drive, York, or at any of our sites, as required

Reports to: Associate Director/Head of Service Delivery

Interviews will be held in person in York.

As Nimbuscare enters an exciting new chapter in its journey, we are seeking an exceptional Service Manager to help shape the future of high-quality, patient-centred care across York and North Yorkshire. This is a visible, high-impact leadership role within one of the region’s most forward-thinking healthcare organisations, with a values-led team committed to innovation, collaboration, and excellence.

About The Role

As Service Manager, you’ll take operational leadership for services within your directorate, ensuring they run efficiently, perform to a high standard, and continue to meet the evolving needs of our patients and communities. You’ll lead the delivery of key service improvements, manage performance, and oversee the successful mobilisation of new projects and programmes. You’ll also provide inspiring day-to-day leadership, fostering a supportive, inclusive and high-performing culture within your team.

Main duties and responsibilities

To work with the Associate Director/Head of Service Delivery to manage service activity to ensure compliance with financial targets and contractual KPIs. To lead the implementation and management of long-term service strategies. To be responsible for the collation of Board and stakeholder assurance/contract reporting. To lead on the provision and delivery of high quality, efficient and effective services within the Directorate, ensuring they are responsive, innovative and meet the highest performance standards. To lead on the implementation of the CQC improvement plan for the Directorate, escalating concerns where appropriate. To manage Directorate communication alongside the Communications Officer. To ensure that activity and high-quality data is captured and analysed to produce performance reports for the Directorate, forecasting trends and developments that may affect service delivery and feeding back to the Associate Director/Head of Service Delivery. To respond to operational pressures using problem solving skills and resolve any systems/process changes as required. To clarify and project manage service developments to ensure key targets are achieved, providing regular feedback. In conjunction with clinical and non-clinical teams, identify and develop opportunities to improve service delivery, including redesign of services to deliver the best patient care/experience. To manage and implement check-and-challenge reviews of service operating plans to ensure they are robust and risks are mitigated. To work with internal and external stakeholders and commissioners to ensure collaborative and effective relationships. Responsible for managing, coordinating and monitoring expenditure and making recommendations for cost improvements where appropriate. To develop proposals for service developments within the Directorate, ensuring implications of service change or developments have been accurately assessed. Line management of direct reports with regular 1-2-1s, annual appraisals, objectives and personal development plans, and ensuring mandatory training is completed.

• Provide and develop a working environment and open culture which fosters high morale, wellbeing and personal development.

Business, Learning and Team

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited in and out of the workplace.
• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality. To build and maintain relationships with relevant personnel.

Learning and Development: Participation in training and individual performance reviews, including maintaining a record of own development. Participation in mandatory and statutory training as required.

Team Working

• Work as an effective and responsible team member, supporting others and exploring new ways of working.
• Accept delegation from senior staff, prioritise workload and manage time effectively.
• Participate in team activities that improve patient care.
• Contribute to team effectiveness by reflecting and suggesting improvements.

Governance, Confidentiality, Health & Safety, Equality

• Confidentiality: handle information discreetly and responsibly.
• Health & Safety: identify risks, use training, maintain a tidy and safe workspace, report risks.
• Equality and Diversity: promote inclusion and respect for all.
• Quality: raise quality and risk issues, manage own performance, work within limitations, cooperate with audits.
• Communication: communicate effectively with colleagues, patients and external parties; accommodate alternative communication needs.

Other: This job description is not exhaustive and will be reviewed periodically. You may be required to carry out duties as reasonably requested. The job description outlines key tasks and responsibilities and will evolve with the needs of Nimbuscare and the post holder.

Job Description and Person Specification

The Person Specification includes Essential and Desirable qualifications, competencies and attributes, including professional degree or diploma, experience in a similar role, leadership ability, stakeholder communication, change management, governance and CPD commitments.

Disclosures and Employer Details

This post is subject to the Rehabilitation of Offenders Act; a disclosure check will be required.

Employer: Nimbuscare Ltd, Gateway 1, Holgate Park Drive, Holgate, York, YO26 4GG. Website: https://www.primarycareyork.nhs.uk/

Notes: This listing includes standard employment details and references to GDPR and equality statements present in the original description. Seniority: Mid-Senior level; Employment type: Full-time; Location: York; Reference: B0260-25-0090

Job postings in various locations and related listings appear in the original text but are not essential to the role description and have been omitted here for clarity.