Service Delivery Manager

NST Recruitment Limited; United Kingdom; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading tech organization is looking for a Service Delivery Manager to oversee IT operations and manage a small team in London. This hybrid role starts with 4 days on-site and reduces to 3 after 3 months. Strong experience in SLA, KPI management, and tools like M365 and ServiceNow is essential. Candidates should have ITIL and relevant certifications, with a focus on CyberSec and compliance.

Qualifications

• Proven commercial track record as a Service Delivery Manager in complex IT environments.
• Strong stakeholder and vendor management skills.
• Experience creating and managing SLAs, KPIs, and OLAs.

Responsibilities

• Oversee IT operations and manage a small Support & Infrastructure team.
• Manage relationships and SLAs of third-party suppliers.
• Ensure compliance with CyberSec and ITAM standards.

Skills

Service Delivery Management

ITIL

Cloud (Azure & AWS)

M365

ServiceNow

CyberSec

Vendor Management

Compliance/Data protection

SharePoint

SLA/KPI Management

Education

ITIL Certifications

Prince2 Certification

Technical Background

Job description

Service Delivery Manager – IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.

The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the rime you will work remotely.

The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff). As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.

Key skills as Service Delivery Manager

• Proven commercial track record as a Service Delivery Manager in complex IT environments
• Infrastructure
• M365
• ServiceNow
• ITIL
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc
• CyberSec
• Compliance /Data protection
• SharePoint
• Cloud (Azure & AWS)

Desirable skills as Service Delivery Manager

• Certifications (ITIL, Prince2, MS etc)
• ITILv4
• Hands on technical background

This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.

Key Skills: Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

PLEASE READ BEFORE APPLYING

Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start – location is a factor, applications without location may be rejected.

PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS

Due to high volume we cannot discuss individual applications. One of our Consultants will contact you if your application is suitable.