Service Delivery Manager

Sanctuary Housing; Ipswich; On-site; GBP 44,000 - 47,000; Full time

Job summary

A not-for-profit organization in Ipswich is seeking a Service Delivery Manager to supervise operations for Passive Fire Safety. The role requires qualifications like Fire Risk Assessor Level 3 and experience managing resources and staff. The organization offers attractive benefits, including generous annual leave and a pension scheme. Ideal candidates will be compliant with health and safety regulations and possess a full UK driving license.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Employee Networks for inclusion support

Qualifications

• Qualified to Fire Risk Assessor Level 3.
• Proven experience working to deadlines.
• Working knowledge of Fire passive delivery.
• Experience under third-party accreditation requirements.

Responsibilities

• Supervise operations team on Passive Fire Safety works.
• Respond to complaints and service breakdowns.
• Manage resources and maintain tools and equipment.
• Prepare quotation and tender documentation.
• Ensure compliance with 3rd Party Certification.

Skills

Fire Risk Assessor Level 3

ILM membership

NVQ Level 3 in a core trade subject

Management experience

Experience of recruiting and managing staff

Full valid UK driving licence

Job description

The role of Service Delivery Manager – Passive Fire will include :

• Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget
• Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate
• Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification

Skills and experiences :

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Proven experience of working to deadlines and prioritising work loads
• Working knowledge of the Fire passive delivery including management experience
• Experience of working under a third-party accreditation i.e BM Trada requirements
• Experience of effectively recruiting, managing and developing staff
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering :

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,456 per annum (rising to £46,796 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)