Service Delivery Manager

Summer Browning; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A consultancy firm is seeking a skilled Service Delivery Manager with active SC clearance for an initial 3-month assignment. The role involves managing service delivery, particularly within ERP Oracle Fusion Live Services, and requires strong leadership skills. Candidates must have experience with IT Service Management in secure environments and demonstrate excellent business relationship management abilities. The position offers a hybrid/remote work model in locations such as London, Milton Keynes, or East Kilbride.

Qualifications

• Active SC clearance required.
• Experience in ERP Oracle Fusion Live Services.
• Strong leadership skills in managing teams.

Responsibilities

• Manage Service Delivery for ERP Oracle Fusion Live Services.
• Lead preparations for Change and Release Board meetings.
• Oversee BAU performance and continual service improvement.

Skills

Service Delivery Management

Knowledge of ITSM

Leadership in ERP and Test Teams

Prince2 principles

Business Relationship Management

Job description

Service Delivery Manager - ERP Oracle Fusion Live Services

Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Service Delivery Manager for an initial 3-month assignment with an option to extend.

Location: London / Milton Keynes / East Kilbride - Hybrid/Remote

The ideal candidates will possess active SC clearance and have a solid background in Service Delivery, along with the following skills and experience:

• Proven experience in Service Delivery, specifically within ERP Oracle Fusion Live Services.
• Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
• Strong leadership skills in managing both an ERP Team and a Test Team.
• Experience in delivery management, applying Prince2 principles, and overseeing BAU performance, continual service improvement & service optimisation.
• Ability to collaborate effectively with Product Owners and Product Managers responsible for the Product Roadmap and Backlog.
• Experience in leading preparations for the Change and Release Board, including attending meetings and representing the delivery of change.
• Excellent Business Relationship Management skills.

To apply, please submit your updated CV for consideration.