Service Delivery Manager

Veolia Environmental Services (Uk) Plc; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading waste management company in Greater London is seeking a skilled leader to manage a large operational workforce. You will ensure service delivery standards are exceeded while fostering a culture of safety and compliance. Ideal candidates will have experience in team leadership and stakeholder management, along with a full UK driving licence. The role offers a competitive salary of up to £40,000 plus benefits, including annual leave and training opportunities.

Benefits

25 days of annual leave

Access to company pension scheme

Employee discounts

Wellness resources

Paid community service leave

Ongoing training and development

Qualifications

• Experience in leading large operational workforces.
• Proven ability to develop and mentor team members.
• Strong relationship management skills across various stakeholders.

Responsibilities

• Lead a large operational workforce to exceed service expectations.
• Ensure operations comply with Veolia's Minimum Requirements.
• Organise resources effectively to prioritize well-being and service.

Skills

Team Leadership

Stakeholder Relationship Management

Operational Performance Monitoring

Problem-solving

Education

Full UK Driving Licence

Job description

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Responsibilities

• Lead our people & assets to deliver/exceed service expectations across a large operational workforce including operatives, drivers, team leaders and equipment.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Organise resources (people, vehicles, equipment) to best effect, prioritising the well‑being of our people and service to our customers and communities.
• Ensure training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem‑solve for operational challenges.
• Delivery of a first‑time collection culture and all contractual performance KPI’s.
• Develop an excellent day‑to‑day relationship with client officers and residents, built on trust and service delivery.
• Investigate safety incidents, underperformance and disciplinary incidents.

Essential Qualifications

• Team Leadership and Management experience of large operative workforces.
• Full UK Driving Licence required.
• Experience in developing/mentoring people.
• Multi‑faced stakeholder relationship management, including clients, contractors and members.

Desirable Qualifications

• IOSH Managing Safely qualifications.
• Management experience within one of the following industries: waste, transport, highways, cleaning or facilities management.

Apply today, so we can make a difference for generations to come.

Compensation & Benefits

Salary: Up to £40,000 per annum, plus annual performance bonus and Veolia benefits.

Hours: Monday to Friday, 40 hours per week (working 1 in 5 weekends).

Location: Southwark Integrated Waste Management Facility, 43 Devon Street, London, SE15 1AL.

We also offer:

• 25 days of annual leave.
• Access to our company pension scheme.
• Discounts on everything from groceries to well-known retailers.
• Access to a range of resources to support your physical, mental and financial health.
• One paid day leave each year to volunteer and support your community.
• Ongoing training and development opportunities, allowing you to reach your full potential.