Service Delivery Coordinator

Far North Community Services; East Midlands; On-site; GBP 34,000 - 45,000; Full time

Job summary

A dedicated community service provider in the East Midlands is seeking a Service Delivery Coordinator to enhance the lives of individuals with disabilities. In this role, you will build strong relationships with participants and their families, ensuring quality support delivery. Candidates should possess a Diploma in Human Services and ideally have experience in the disability support field. The position offers competitive benefits, including salary packaging and professional development opportunities.

Benefits

Ability to salary package

Mobile phone for work

Learning and development opportunities

Payments above award rates

Generous penalty rates for evening/weekend shifts

Qualifications

• Minimum of 2 years' experience in planning, coordinating, and monitoring disability support services.
• Understanding of the culture of the Kimberley region and its diverse communities.

Responsibilities

• Develop and maintain positive relationships with individuals and their families.
• Ensure plans meet all qualitative criteria and reporting requirements.
• Provide mentoring to support staff.

Skills

Relationship building

Mentoring and coaching

Budget management

Communication skills

Education

Diploma or higher in Human Services

NDIS Worker's Screening

Job description

Far North Community Services Ltd (Far North) is a registered NDIS provider based in the iconic Kimberley and we continue to grow! We are a dynamic not-for-profit organisation that is founded, based and operating in the stunning Kimberley region.

At Far North we believe that our communities are enriched through the inclusion of all people. Our mission is to provide high quality, culturally sensitive service to all our participants.

Living in the Kimberley Region

Explore boasting stunning rivers and incredible national parks, go for a camping and fishing trips. You’ll never run out of places to explore and adventures to go on.

We currently looking for Service Delivery Coordinator

The role is responsible in developing and maintaining strong, positive relationships with individuals we support and their families. This partnership approach will help to set and achieve goals in a person and family-centred way.

Duties may include, but are not limited to

• Demonstrate understanding and respect of individuals rights to exercise choice and control in the delivery of supports.
• Ensuring the plans meet all Qualitative Criteria for the Quality Management Framework and all reporting requirements to NDIA.
• Reviewing and monitoring individual plans, seeking regular feedback from staff and the individual, their family and carers to update or change strategies where required.
• Provide mentoring and coaching to support staff to ensure delivery of high quality services.
• Providing supports to participants.
• Demonstrated values driven and person centred-approach to provide support for people with disabilities, their families and carers.
• Demonstrated knowledge and understanding of the National Standards for Disability Services.
• Experience in planning, coordinating and monitoring supports and services for people with disabilities, their families and carers.
• Demonstrated ability to lead a work group, set priorities and monitor work flows.
• Demonstrated high level of verbal, written and / or communication skills.
• Demonstrated ability to manage budgets.

Qualifications

• Diploma or higher in Human Services, Community Services or Disability Sector.
• A satisfactory National Police Clearance that is less than three months old.
• NDIS Worker's Screening (or willingness to obtain).
• Understanding of the unique culture of the Kimberley region, including the diversity of cultures within rural, remote, and very remote communities which make up this region.
• A minimum of 2 years' experience in planning, coordinating, and monitoring disability support services.
• Specific high intensity disability certifications relevant to the skill descriptors and the participants we support e.g. Autism, ABI, FASD, Auslan, epilepsy, mealtime management, positive behaviour support, medications.
• Demonstrated experience in Supervising Staff.
• Demonstrated experience in Report Writing.

Far North can offer you

• The ability to salary package - meaning you increase your take home pay.
• Mobile phone for work purposes.
• Extensive learning and development opportunities.
• Payments above Award rates.
• Generous penalty rates apply for evening and weekend shift work.
• On-call phone (on rotational roster) paid allowances.

ONLY APPLICANTS CURRENTLY BASED IN AUSTRALIA WILL BE CONSIDERED.

To apply, please upload updated resume, cover letter and selection criteria addressing essential requirements of the role and submit to: ***********@farnorth.org.au

For further information, please contact HR Officer- Brooke Lane on: 0428 688 ***.