Service Delivery Advisor - Graduate

Nicholas Associates; Bristol; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency is seeking an Apprentice Service Delivery Advisor to act as the key contact for employers and apprentices in a remote or hybrid setting. The role involves overseeing the onboarding process, monitoring progress, and managing documentation while maintaining clear communication. Ideal candidates are organised and skilled in fostering relationships, ensuring every apprentice's journey is supported effectively. This position offers a flexible working environment with a competitive salary package.

Qualifications

• Organised and people-focused professional with strong communication skills.
• Ability to oversee documentation and support timely interventions.

Responsibilities

• Act as key contact for employers, apprentices, and colleagues.
• Provide guidance on performance, conduct, and attendance matters.
• Maintain accurate documentation and clear communication.

Job description

Job Description

Service Delivery Advisor

Apprentice Employment Agency division

Location - remote / hybrid

Hours / Salary - Will consider part time (though must be 5 days per week), competitive

About the Role

We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you'll act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You'll oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.

What You'll Do

You’ll play a trusted advisory role, providing guidance and first‑stage escalation support on performance, conduct, and attendance matters. Working closely with line managers and HR colleagues, you’ll help manage performance‑related cases sensitively and effectively. You’ll build strong, positive relationships with employers, helping them navigate apprentice‑related challenges while maintaining accurate documentation and clear communication. Above all, you’ll contribute to a culture of quality, profe...