Service Delivery Administrator (System Admin)

South Yorkshire Police; South Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regional law enforcement agency in the UK seeks a Service Delivery Administrator to provide critical support for IT systems. You will plan, develop, and deliver administrative support, liaise with third parties, and provide second line support. The ideal candidate will have a degree or equivalent experience in IT and demonstrate strong communication skills. This role offers flexible working arrangements and a range of benefits, including a competitive salary and generous annual leave.

Benefits

Competitive salary

Generous annual leave allowance

Flexible working arrangements

Access to development courses

Employee Assistant Programme

Qualifications

• Hold a degree and/or significant experience of working with Information Technology.
• Able to demonstrate knowledge of the Systems and Applications supported by the System Administration Team.
• Good communication skills both written and oral.

Responsibilities

• Take responsibility for planning and delivering user support for IT systems.
• Liaise with consultants and end-users to maintain effective services.
• Provide second line support and expert advice in system use.

Skills

Communication skills

Flexibility and adaptability

Customer service commitment

Education

Degree in Information Technology or equivalent experience

Job description

Overview

South Yorkshire, United Kingdom

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Job Description

Role: Service Delivery Administrator (System Admin)

Department: IS

Location:Moss Way, Sheffield or Melton, Humberside

Hours: 21

Contract Type: Permanent

In this role you will work as part of a team to provide support, maintenance and deliver advice for a range of critical applications and systems across Humberside and South Yorkshire.

Key responsibilities:

• Take responsibility for the planning, development, delivery, and administrative user support for both forces IT systems.
• Liaise with and supervise consultants/third parties to ensure security of systems.
• Liaise with end-users, external consultants, suppliers, and outside agencies to ensure effective services are maintained.
• Assist in the implementation, maintenance and on-going development of systems and associated hardware.
• Provide second line support and expert advice in system use, fault investigation and resolution.
• Contribute to the decision-making process of the team and support the Senior Analyst and Team Leader.

Skills and experience:

• Hold a degree and/or significant experience of working with Information Technology.
• Able to demonstrate knowledge of the Systems and Applications supported by System Administration Team.
• Good communication skills both written and oral.
• Flexible and adaptable to a fast-changing environment.
• Able to remain calm under pressure, consistent in approach to daily tasks and committed to customer service.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview

For more detailed information relating to the role, skills and experience for this role, please please view the role profile

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standards of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a hybrid role.

Hybrid:Applicable when thework can be undertaken at any location, whether that be a SYP building or from home.

For further information about the role, please contact Elaine Platten on 07385 403216

Closing Date: 4th February 2026

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

For the Police Staff Recruitment Vetting Handbook - PleaseClick here

For Application Guidance and Tips - PleaseClick Here

For the FIT Values of South Yorkshire Police - PleaseClick Here