Service Coordinator – Engineering Field Support (Birmingham)

HP4 Recruitment Ltd; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable engineering firm based in Birmingham is seeking a Service Coordinator to enhance their operational efficiency. In this role, you will arrange and coordinate activities for field engineers, ensuring high levels of customer service and meeting performance targets. Ideal candidates should have prior coordinating experience and a commitment to providing exceptional customer interactions. This position is essential for maximizing resource utilization and delivering outstanding results in a dynamic, reactive environment.

Qualifications

• Experience in scheduling and coordinating activities.
• Ability to maintain high levels of customer service.
• Flexibility and adaptability in a reactive environment.

Responsibilities

• Schedule Preventative Maintenance visits.
• Coordinate the scheduling of Reactive Calls and Revisits.
• Liaise effectively with customers and engineers.

Skills

Coordinating experience

Customer service

Commercial awareness

Data management

Job description

A reputable engineering firm based in Birmingham is seeking a Service Coordinator to enhance their operational efficiency. In this role, you will arrange and coordinate activities for field engineers, ensuring high levels of customer service and meeting performance targets. Ideal candidates should have prior coordinating experience and a commitment to providing exceptional customer interactions. This position is essential for maximizing resource utilization and delivering outstanding results in a dynamic, reactive environment.