Service Coordinator – Children’s Integrated Commissioning

Hackney; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Greater London is looking for a highly organized Service Co-ordinator to support the Head of Commissioning in children's services. The role involves managing diaries, coordinating meetings, and ensuring effective communication. Candidates should have relevant administrative experience, excellent communication skills, and the ability to manage multiple tasks. This dynamic position offers an opportunity to contribute to important community services while working in a supportive environment.

Benefits

Excellent training and development opportunities

Commitment to anti-racist practices

Qualifications

• Experience delivering high-quality administrative and office systems, preferably within a public sector environment.
• Experience working in a support role for a senior manager or management team.
• Ability to manage demands and meet deadlines.
• Experience in setting up and maintaining effective office systems.
• Experience in accurate complex minute-taking.

Responsibilities

• Acting as the first point of contact, resolving issues promptly.
• Managing electronic diaries and coordinating meetings.
• Collating and distributing meeting papers and tracking action progress.
• Receiving and coordinating correspondence, drafting letters and reports.
• Ensuring robust and accurate data entry into management systems.

Skills

Effective administration

Verbal and written communication skills

Problem-solving ability

Team cooperation

Education

Relevant qualifications or demonstrated experience

Job description

12 Month Fixed term Contract / Secondment Opportunity

The London Borough of Hackney’s Children and Education Directorate is seeking a highly organised and professional Service Co-ordinator to join our Children’s Integrated Commissioning Service. You will be primarily responsible for supporting the Head of Commissioning and their senior team of Strategic Commissioning Managers covering the breadth of children’s social care, education and health services in Hackney.

About the Role

As the Service Co-ordinator, you will have lead responsibility for a wide range of administrative and support functions. This is a dynamic post in a fast paced working environment where your key responsibilities will include :

Communication Hub Acting as the first point of contact for the service area, filtering calls and emails, resolving issues promptly, and maintaining confidentiality.

Diary & Meeting Management Maintaining the service area’s electronic diaries, coordinating regular and irregular meetings, and arranging management representation.

Meeting Support Collating and distributing meeting papers in a timely manner, providing accurate and complex minute-taking, and tracking progress on actions.

Correspondence & Reporting Receiving and coordinating incoming correspondence, drafting outgoing letters and emails, and producing high-quality data, reports, and meeting papers in formats like Excel and PowerPoint.

Service Support Being part of project teams and undertaking activities to support the delivery of agreed objectives and activities.

Systems Management Ensuring robust and accurate data entry into case management systems and finance systems, being responsible for the development and maintenance of internal IT and manual systems.

Collaboration Fostering relationships with key contacts and partners and providing proactive assistance and “buddy cover” to colleagues.

Who are we looking for?

We are looking for a reliable and resilient individual with a positive attitude and a proven ability to use initiative. The ideal candidate will have :

Essential Experience :

• Relevant qualifications or demonstrated experience delivering high-quality administrative and office systems, preferably within a public sector environment.
• Experience working in a support role for a senior manager or senior management team.
• Demonstrated experience managing a variety of demanding tasks simultaneously and successfully meeting deadlines.
• Experience in setting up and maintaining effective office systems, including filing.
• Experience taking and producing accurate, complex minutes.

Key Skills :

• Effective administration, verbal, and written communication skills, allowing you to liaise with a wide range of professionals.
• Proficient writing skills with an ability to produce high-quality work in various formats.
• A demonstrated ability to work flexibly and cooperatively within a team.
• The ability to problem-solve and learn.

Why Hackney?

Our Systemic, Trauma-Informed and Anti-Racist (STAR) practice model informs everything we do.

Following on from our Anti Racist Summit in October 2023 we remain committed to dismantling systemic racism, discrimination, injustice and making anti-racism a foundation of our practice.

We provide wide-ranging and excellent training and development opportunities; we will help you to develop excellent practice, leading to career advancement at your own pace.

We are an innovative borough where we collaborate to support change for the children and families we work for and for each other.

Ready to work with us?

If you’re ready to help shape the futures of the children and families we serve we want to hear from you.

Further reading :

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications : 14 December 2025 (22 : 59)

Interview date : W / c 05 January 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are : Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.