Service Coordinator

Primary Care Sheffield; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Sheffield is seeking a Service Coordinator to provide high-level administrative support, primarily to the Sexual Health service. The role requires excellent organizational skills, experience in healthcare administration, and the ability to work under pressure. Responsibilities include collaborating with operational teams, managing documentation, and ensuring effective communication across various stakeholders. The ideal candidate will be self-motivated and possess substantial administrative experience, particularly in a healthcare setting.

Qualifications

• Admin or Customer Care qualification.
• Experience of administrative systems.
• Experience of working in the NHS or provider setting.

Responsibilities

• Provide high-level administrative support to operational teams.
• Work closely with stakeholders to ensure efficient administration functions.
• Monitor progress and follow up on actions within each service.

Job description

PrimaryCare Sheffield is looking to appoint a Service Coordinator to support the Sexual Health service, however support across our other services may be required on an ad hoc basis.

The successful applicant will takeresponsibility for proving high level administrative support to our operationalteams to achieve our motto of Right First Time. This role would suit someonewith extensive SystmOne,ERS knowledge , someone who is self-motivated andenjoys attention to details tasks. This is a responsible, varied andchallenging role which is suitable for someone who works well under pressure.

The role would be suitable for someone with experience ofworking in general practice as an administrator and/or receptionist as thisrole will also involve call handling in our other service which is operationalwhen GP practices are on training.

Main duties of the job

The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service co-ordinators , growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.

You will work closely with our Operational teams to ensure our administration functions support the services we operate.

This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.

About us

Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients.

General practice working at scale through PCS enables us to:

Provide community sexual & reproductive health and gynaecology services outside of hospital

Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.

Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at 11 sites around the city.

Deliver workforce solutions, including first contact physiotherapists

Operate 24hr ECG and vasectomy clinics

Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.

Job responsibilities

Job Title:Service Co-ordinator - Primary Care Sheffield (PCS)

Term: Permanent

The future is exciting. Are you ready to join Primary Care Sheffield(PCS) as one of our service co-ordinators , Growing collaboration within healthand social care in Sheffield provides PCS with a wide range of working-at-scaleopportunities which can improve patient pathways and reduce cost.

You will work closely with our Operational teams to ensure ouradministration functions support the services we operate.

This is a responsible, varied and challenging role,suitable for someone who works well under pressure, is self-motivated and canmultitask, whilst still working to a very high standard

MAIN DUTIES / RESPONSIBILITIES

To provide high level, professional andconfidential administrative support as part of an administrative team ensuringthe smooth, efficient and effective maintenance of administrative functions,raising any queries with senior colleagues to ensure these can be clarified

To be an effective communicator working with awide range of stakeholders from across the health and social care system tosupport PCS day to day business, ensuring that deadlines are met in the contextof competing priorities and complex agendas

To apply knowledge of administrative systems andprocedures to problem solve and where necessary develop alternative oradditional systems that support quality delivery of services

Using excellent communication, persuasion andnegotiation skills to receive and communicate complex and sensitive informationfrom and to a range of stakeholders across organisations using telephone,e-mail and face to face . This willinclude regularly receiving requests and demands from persons both external andinternal to PCS such as Directors/ Managers, GP practices, secretaries andpatients

Monitor progress and chase against identifiedactions within each service in addition to supporting any required actionsfollowing on from meetings and delegated duties

Escalate / direct specific issues to key individualswithin the wider PCS team as required, using knowledge of roles andresponsibilities within the members of the services

To develop and maintain excellent administrationsystems and manage all documentation in a systematic way using agreed processes

Assist in managing processes by providinginformation and analysis as appropriate

SCOPE AND RANGE

The post holder will be managed by a seniorcolleague but will be expected to act independently exercising sound judgement

The post holder will have to act autonomously inareas of the work seeking advice when necessary

The post holder will have regular 1:1s withline mangers to support ongoing development and review performance

Person Specification

Qualifications

• (or equivalent)
• NVQ 2 Business
• Admin or Customer
• Care

Flexibility and People Skills

• Ability to plan own day to day work
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail

Other Requirements

• Flexible with regard
• to working hours

Experience

• Experience of administrative systems
• Experience of dealing with sensitive
• information
• An understanding of how to analyse data to
• Experience of working as part of a team
• Awareness of and ability to operate
• within data protection and confidentiality requirements
• Experience of
• working in the NHS
• provider setting
• Ability to take
• meeting minutes
• Ability to work in a
• fast, evolving
• organisation

Skills/Abilities

• Good working knowledge of
• Microsoft Office,
• including Excel,
• Outlook and Word
• Good level of verbal
• and written
• communication
• Good interpersonal
• and listening skills
• Use of patient administration
• systems
• Use of SystmOne/
• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.