Service Coordinator

Adullam Homes Housing Association Limited; Lancaster; On-site; GBP 21,000 - 26,000; Full time

Job summary

A supportive housing organization in Lancaster seeks an experienced Service Coordinator. Responsibilities include coordinating repairs, managing customer appointments, and providing tailored support. Ideal candidates will have strong communication skills and prior experience in service coordination within an engineering context. Benefits include competitive annual leave, training opportunities, and robust wellbeing programs.

Benefits

Competitive annual leave

Training and career advancement opportunities

Discounted goods and services

Life assurance

Family-friendly policies

Qualifications

• Experience as a Service Coordinator in an engineering or support service environment.
• Ability to work independently and maintain confidentiality.
• Authorized to work in the UK with no visa sponsorship.

Responsibilities

• Coordinate car repair works and general office administration.
• Contact customers to arrange appointments for servicing and repairs.
• Support the busy service department in a fast-paced engineering environment.
• Develop and deliver a person-centred support package tailored to each individual's needs.

Skills

Strong communication

Problem-solving

Organisational skills

Job description

Job Overview

Service Coordinator role at Adullam Homes Housing Association Ltd located in Cheshire East North. Salary: £25,184.25 per annum, 37.5 hours per week.

Responsibilities

• Coordinate car repair works and general office administration.
• Contact customers to arrange appointments for servicing, repairs, MOT, and liaise with Service Manager.
• Support the busy service department in a fast‑paced engineering environment.
• Develop and deliver a person‑centred support package tailored to each individual's needs.

We are committed to treating all applicants fairly and with respect, regardless of background, disability, or any other protected characteristic.

Qualifications & Experience

• Strong communication, problem‑solving and organisational skills.
• Experience as a Service Coordinator in an engineering or support service environment.
• Ability to work independently and maintain confidentiality.
• Authorized to work in the UK; no visa sponsorship available.
• Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks required.

Benefits

• Competitive annual leave – 25 days plus bank holidays, with an additional 2 days for full attendance (pro‑rated for part‑time).
• Training and career advancement opportunities.
• Discounted goods and services, group personal pension plan, access to Thrive app, Westfield Health, Westfield Rewards/Discounts, Blue Light Card.
• Life assurance (4× basic annual salary) and multidimensional wellbeing programmes.
• Family‑friendly policies and a referral‑to‑friend programme.